Manager leading STD/LTD disability claims operations at Medavie, a Canadian health solutions and insurance provider. Improving recovery, mental health outcomes, return - to - work results, and customer experience.
About the role
- Senior Manager responsible for underwriting growth and team leadership in Aviva Canada's Western region. Strengthening broker relationships and ensuring underwriting excellence for the Plans & Programs portfolio.
Responsibilities
- Manage the profitability, growth, retention, and underwriting performance of assigned Programs and Portfolio Solutions business.
- Ensure underwriting quality, service standards, and portfolio management practices align with corporate objectives, underwriting guidelines, and delegated authorities.
- Monitor portfolio performance, including premium growth, rate adequacy, loss ratios, retention, and profitability metrics.
- Provide technical oversight and guidance on complex underwriting opportunities, referrals, manuscript wordings, and coverage solutions.
- Analyze market trends, emerging risks, and portfolio results to identify opportunities and recommend actions to improve business performance.
- Oversee underwriting audits, quality reviews, and remediation activities as required.
- Lead, coach, mentor, and develop a team of underwriters.
- Establish performance expectations, annual goals, and development plans that support employee growth and business needs.
- Build, maintain, and strengthen relationships with brokers, clients, program administrators, and other strategic partners.
- Support the execution of business plans designed to achieve production, profitability, pricing, and growth objectives.
- Develop and maintain underwriting authority statements appropriate to team member capabilities and experience.
Requirements
- University degree or equivalent combination of education and experience.
- CIP designation required.
- 8-10 years of commercial Property & Casualty underwriting experience.
- 2 years minimum of people leadership experience.
- Experience managing Programs, Portfolio Solutions, MGA, Delegated Authority, or Specialty business.
- Strong understanding of underwriting principles, portfolio management, pricing, coverage analysis, and risk selection.
- Proven ability to manage profitable books of business and achieve growth objectives.
- Strong broker relationship management and business development skills.
- Excellent analytical, communication, negotiation, and influencing abilities.
- Demonstrated ability to manage competing priorities in a dynamic and fast-paced environment.
- FCIP, CPCU, CRM, or other professional designation considered an asset.
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Hybrid flexible work model.
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