Affiliate & Partnerships Manager owning creator - led acquisition for Odd Bunch’s subscription produce service. Scaling affiliate revenue, TikTok Shop, partnerships, and offline activations across Canada and the US.
About the role
- Vendor Relationship Manager improving property-claims vendor performance for Aviva Canada. Using analytics, governance, and change management to reduce costs and improve customer experience.
Responsibilities
- Serve as the point of contact for vendor-related inquiries
- Track, develop, and analyze data to assess vendor performance
- Identify trends and gaps to improve NPS, cycle time, indemnity spend, and other business metrics
- Resolve appropriate vendor coverage
- Use financial data to identify savings opportunities and build detailed business plans with recommendations
- Assist with vendor-related complaints and disputes
- Provide operational oversight for vendor agreement, SLA, and contract negotiations and evaluations
- Partner with Procurement, Aviva Legal, and cross-functional teams on supplier governance
- Conduct quality assurance reviews and share findings
- Lead development of tools and templates supporting ongoing strategy
- Identify, evaluate, monitor, and escalate vendor relationship deficiencies and associated client and operational risks
- Evaluate vendor relationships and contracts to ensure value, quality, and innovation
- Coordinate vendor efforts during catastrophic events and ensure reporting requirements are met
- Act as a Change Champion and drive continuous improvement of vendor performance
- Engage the community for feedback
- Participate in in-person client and team meetings
Requirements
- 3+ years in Relationship Management, Vendor Management, Account Management, or similar roles
- Knowledge of French and English is an asset, verbally and in writing
- Previous experience in property restoration is preferred
- University degree in business, finance, or another related field is preferred
- Operational Improvement and/or Project Management certification preferred
- Significant metric/result-driven mentality, with a bias for speed and action
- Strong analytical skills and ability to translate data into insights
- Proficiency with Excel and PowerPoint
- Understanding of finance fundamentals
- Proven track record of delivering financial savings and customer experience improvements
- Validated sophisticated leadership skills
- Validated courage and self-confidence
- Ability to mediate conflict and resolve issues by identifying alternative solutions
- Strong change management skills and comfort evolving in an environment where change is the norm
- Approximately 25% travel required
Benefits
- Eligibility for annual bonus
- Retirement savings plan
- Share plan
- Health benefits
- Personal wellness benefits
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs supporting physical and mental health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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