American Express compliance executive overseeing Canadian payments, regulators, and legal entities. Leading Canada’s compliance framework, AML, privacy, complaints, and regulatory affairs.
About the role
- Vice President leading Aviva Canada's Personal Insurance transformation, AI enablement, and operational effectiveness. Driving modernization, workforce evolution, governance, and enterprise-wide change delivery.
Responsibilities
- Lead execution of the Personal Insurance strategy and transformation roadmap.
- Drive strategic, medium-sized, and business-as-usual change initiatives across Personal Insurance.
- Deliver future-state capabilities through modernization and emerging technologies.
- Champion AI-enabled transformation opportunities improving customer outcomes, employee effectiveness, and operational performance.
- Partner with Data Science, Technology, HR, Transformation, Underwriting, Pricing, and Distribution teams on enterprise-wide initiatives.
- Chair the Personal Insurance Design Authority.
- Identify investment opportunities, support business cases, and realize planned benefits across the change portfolio.
- Lead the operational effectiveness agenda, continuous improvement, process redesign, automation, and capability modernization.
- Establish testing, implementation readiness, and business adoption practices.
- Optimize third-party vendor and data investments.
- Lead the change portfolio across underwriting, pricing, operations, and supporting functions.
- Develop change management processes and governance structures.
- Manage dependencies, risks, issues, and delivery priorities with Technology and Transformation teams.
- Oversee customer remediation, production support, and business readiness planning.
- Develop and deliver the Personal Insurance Workforce of the Future strategy with Human Resources.
- Modernize organizational structures, capabilities, and ways of working.
- Ensure governance, compliance, risk management, controls, oversight, and reporting across change initiatives.
- Support audit, compliance, governance, and remediation activities.
- Build, develop, and lead a high-performing leadership team.
- Drive succession planning, talent development, and leadership capability.
- Communicate vision, strategy, and priorities to inspire engagement and accountability.
Requirements
- University degree and relevant professional qualification, MBA, ACII, FIA, or equivalent experience.
- Significant leadership experience driving large-scale transformation, modernization, and organizational change initiatives.
- Strong understanding of Personal Insurance operations, including underwriting, pricing, distribution, product management, and customer service.
- Demonstrated success leading operational excellence and continuous improvement programs.
- Experience delivering AI, automation, data-driven, and digital transformation initiatives.
- Strong commercial and financial acumen with the ability to balance strategic investments and operating performance.
- Proven ability to influence senior stakeholders and lead cross-functional teams in complex environments.
- Exceptional communication, relationship-building, and executive presentation skills.
- Track record of developing high-performing teams and fostering inclusive leadership cultures.
- Experience managing third-party vendors, strategic partnerships, and enterprise investments.
Benefits
- Competitive executive compensation package, including annual incentive opportunities.
- Comprehensive pension and retirement savings programs.
- Flexible hybrid work model.
- Industry-leading health and wellness benefits.
- Professional development and executive leadership growth opportunities.
- Inclusive employee resource groups and diversity initiatives.
- Volunteer opportunities and community impact programs.
- Competitive vacation and wellness offerings.
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