OSS Engineer building dashboards, integrations and workflow automation for AXON Networks’ AI-driven ISP networking platform. Operating OSS capabilities across cloud services and managed CPE fleets.
Responsibilities
Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools and services for fault, performance, configuration, inventory and service-assurance use cases
Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations and integrations
Build capabilities around service-provider tenants, cloud services, CPE inventory, topology, dependencies, device reachability, firmware, alarms, incidents and customer impact
Create role-based dashboards for executives, NOC, Support and service owners
Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data and device telemetry
Integrate cloud APIs, Kubernetes, observability, ITSM, collaboration, CI/CD, databases, messaging and customer-facing operational systems
Support onboarding, provisioning, inventory, telemetry, command execution and firmware operations across managed CPE fleets
Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures, capacity trends, knowledge gaps and automation opportunities
Prototype anomaly detection, correlation and assisted-diagnosis approaches while preserving explainability and human control
Operate OSS capabilities as production systems with availability targets, monitoring, alerting, capacity planning, backup, recovery and dependency documentation
Implement authentication, RBAC, least privilege, secrets management, certificate handling, audit logging, secure coding and vulnerability remediation
Create runbooks, user guidance, support models and ownership records; train NOC and Support users
Provide escalation support for critical tool failures and automation defects
Requirements
5+ years of experience in OSS engineering, network automation, NOC tooling, software engineering for operations or a closely related role
Experience building OSS capabilities for service providers, broadband operators, managed-network providers or telecom equipment/software vendors
Demonstrated experience with telecom Operations Support Systems—fault, performance, configuration, inventory, topology, service assurance or network/service orchestration—not solely open-source software
Strong programming skills in Python, Go, Java, TypeScript/JavaScript or a comparable language
Experience delivering maintainable production applications, services or automation frameworks
Experience building APIs, event-driven integrations, data pipelines, databases and user-facing operational dashboards
Hands-on experience with Linux, containers, Kubernetes and a public cloud platform
Experience integrating observability, ITSM, collaboration and operational platforms using REST APIs, webhooks, message queues or event streams
Strong understanding of Git, code review, automated testing, CI/CD, release management and rollback
Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs and systematic troubleshooting across distributed systems
Ability to work directly with NOC, support and operations engineers and convert ambiguous operational problems into clear requirements
Bachelor’s degree in computer science, engineering or equivalent practical experience
Occasional approved maintenance or incident work outside normal hours
Preferred: experience with cloud-managed CPE, TR-069/CWMP, TR-369/USP, TR-181, ACS/USP controllers, Google Cloud Platform, Terraform, Helm, Grafana, Prometheus, OpenTelemetry, Elasticsearch, Pulsar, Kafka, Jira Service Management, TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP, workflow engines, RBAC, secrets management, certificate handling, audit logging, data-protection controls, front-end development or UX
Benefits
Equal opportunities and non-discrimination in recruitment
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