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About the role

  • OSS Engineer building dashboards, integrations and workflow automation for AXON Networks’ AI-driven ISP networking platform. Operating OSS capabilities across cloud services and managed CPE fleets.

Responsibilities

  • Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools and services for fault, performance, configuration, inventory and service-assurance use cases
  • Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations and integrations
  • Build capabilities around service-provider tenants, cloud services, CPE inventory, topology, dependencies, device reachability, firmware, alarms, incidents and customer impact
  • Create role-based dashboards for executives, NOC, Support and service owners
  • Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data and device telemetry
  • Automate alert enrichment, deduplication, correlation, ticket creation, routing, escalation, notification, evidence collection and reporting
  • Integrate cloud APIs, Kubernetes, observability, ITSM, collaboration, CI/CD, databases, messaging and customer-facing operational systems
  • Support onboarding, provisioning, inventory, telemetry, command execution and firmware operations across managed CPE fleets
  • Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures, capacity trends, knowledge gaps and automation opportunities
  • Prototype anomaly detection, correlation and assisted-diagnosis approaches while preserving explainability and human control
  • Operate OSS capabilities as production systems with availability targets, monitoring, alerting, capacity planning, backup, recovery and dependency documentation
  • Implement authentication, RBAC, least privilege, secrets management, certificate handling, audit logging, secure coding and vulnerability remediation
  • Create runbooks, user guidance, support models and ownership records; train NOC and Support users
  • Provide escalation support for critical tool failures and automation defects

Requirements

  • 5+ years of experience in OSS engineering, network automation, NOC tooling, software engineering for operations or a closely related role
  • Experience building OSS capabilities for service providers, broadband operators, managed-network providers or telecom equipment/software vendors
  • Demonstrated experience with telecom Operations Support Systems—fault, performance, configuration, inventory, topology, service assurance or network/service orchestration—not solely open-source software
  • Strong programming skills in Python, Go, Java, TypeScript/JavaScript or a comparable language
  • Experience delivering maintainable production applications, services or automation frameworks
  • Experience building APIs, event-driven integrations, data pipelines, databases and user-facing operational dashboards
  • Hands-on experience with Linux, containers, Kubernetes and a public cloud platform
  • Experience integrating observability, ITSM, collaboration and operational platforms using REST APIs, webhooks, message queues or event streams
  • Strong understanding of Git, code review, automated testing, CI/CD, release management and rollback
  • Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs and systematic troubleshooting across distributed systems
  • Ability to work directly with NOC, support and operations engineers and convert ambiguous operational problems into clear requirements
  • Bachelor’s degree in computer science, engineering or equivalent practical experience
  • Occasional approved maintenance or incident work outside normal hours
  • Preferred: experience with cloud-managed CPE, TR-069/CWMP, TR-369/USP, TR-181, ACS/USP controllers, Google Cloud Platform, Terraform, Helm, Grafana, Prometheus, OpenTelemetry, Elasticsearch, Pulsar, Kafka, Jira Service Management, TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP, workflow engines, RBAC, secrets management, certificate handling, audit logging, data-protection controls, front-end development or UX

Benefits

  • Equal opportunities and non-discrimination in recruitment
  • Inclusive and diverse working environment

Job title

Job type

Contract

Experience level

Mid levelSenior

Salary

CA$60 - CA$95 per hour

Degree requirement

Bachelor's Degree

Tech skills

CloudDistributed SystemsDNSElasticSearchGoogle Cloud PlatformGrafanaITSMJavaJavaScriptKafkaKubernetesLinuxPrometheusPulsarPythonTCP/IPTerraformTypeScriptGo

Location requirements

RemoteCanada

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