We are here to reshape commerce as you know it.
💫
We lead the way towards a world where businesses thrive through community-driven, authentic, interactive experiences.
Because people expect better from the brands that they decide to engage with.
So no more purely transactional customer relations.
No more anonymous online shopping.
No more low-engaging retail exchanges.
Let's shape the future together.

Bambuser

Browse and apply for open jobs at Bambuser.

customer-success-manager

Bambuser is a company dedicated to reshaping commerce through innovative solutions in videocommerce, live shopping, and interactive experiences. By leveraging live streaming and video technology, Bambuser aims to enhance customer engagement and foster community-driven interactions, moving away from traditional, transactional retail experiences.

We are here to reshape commerce as you know it. 💫
We lead the way towards a world where businesses thrive through community-driven, authentic, interactive experiences.

Because people expect better from the brands that they decide to engage with. So no more purely transactional customer relations. No more anonymous online shopping. No more low-engaging retail exchanges.

Let's shape the future together.

• Own a portfolio of approximately 45–50 customers
• Own customer adoption, value realisation, retention, renewal and growth outcomes
• Translate Bambuser products and features into relevant use cases and measurable business outcomes
• Monitor customer health, product adoption, engagement, attributed sales and ROI
• Identify risks, opportunities and trends, and create targeted plans to improve adoption and outcomes
• Deliver targeted Business Reviews, ROI discussions, training and strategic sessions
• Share video commerce, eCommerce and industry best practices
• Use Salesforce, customer health scores, AI agents, product usage, data warehouses and other signals to prioritise work
• Develop scalable engagement programmes including webinars, office hours, adoption campaigns, product education and best-practice sessions
• Use automation, AI and digital engagement tools to expand Customer Success reach
• Provide focused 1:1 support based on customer health, commercial value, risk or growth opportunity
• Improve Bambuser’s scaled Customer Success model, including programmes, triggers, workflows and ways of working
• Own the end-to-end renewal process and maintain renewal forecasts
• Identify churn, contraction and expansion opportunities, collaborating with Sales where appropriate
• Track and report adoption, customer health, engagement, retention and NRR
• Partner with Implementation, Support, Engineering and Product to support onboarding, adoption and issue resolution
• Maintain accurate customer information in Salesforce and Customer Success systems
• Develop customer stories and references with internal teams
• Analyse portfolio patterns and share customer insights with Product, Sales, Marketing and Customer Success

Customer Success Manager – Scaled Accounts

Customer Success Manager owning adoption, retention and growth across 45–50 accounts. Scaling customer success for Bambuser’s live shopping and shoppable video platform.

We are here to reshape commerce as you know it. 💫 We lead the way towards a world where businesses thrive through community-driven, authentic, interactive experiences. Because people expect better from the brands that they decide to engage with. So no more purely transactional customer relations. No more anonymous online shopping. No more low-engaging retail exchanges. Let's shape the future together.

Bambuser

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Customer Success Manager – Scaled Accounts

Bambuser