Bask, the platform for telehealth, is a compliant, everyone accessible, no-code, software to launch and scale a direct-to-consumer telehealth business.
By default, we provide electronic medical records (EMR), payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system.
We are the Shopify for E-Prescribing.

Bask Health

Browse and apply for open jobs at Bask Health.

customer-success-manager

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

Bask, the platform for telehealth, is a compliant, everyone accessible, no-code, software to launch and scale a direct-to-consumer telehealth business. By default, we provide electronic medical records (EMR), payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system. We are the Shopify for E-Prescribing. 

• Own the entire post-sale customer experience from onboarding and launch through retention, expansion, and renewal
• Lead and grow the Customer Success team
• Set the customer service strategy and operating model
• Own net revenue retention, gross retention, churn, and expansion targets
• Define and track customer health scores, engagement metrics, and risk and growth indicators
• Report customer outcomes, trends, and opportunities to the executive team
• Build scalable playbooks for onboarding, launch, adoption, QBRs, renewals, upsell, and escalations
• Lead the AI-native operating model, including prompts, workflows, and automations
• Select and implement Customer Success tooling and processes
• Serve as executive sponsor for key and enterprise accounts
• Personally handle high-stakes escalations
• Partner with customers on engagement initiatives and platform adoption
• Deliver program demos and strategic reviews
• Provide technical answers and recommend ways to use the Bask platform
• Validate approaches with customers, providers, and partners
• Partner with Product and Engineering on roadmap priorities
• Work with Sales on handoffs, account planning, and expansion opportunities
• Collaborate with Operations, Pharmacy, and Support to resolve systemic customer issues

Head of Customer Success

Head of Customer Success leading Bask’s telehealth customer lifecycle, retention, and expansion. Building the AI-first Customer Success team, operating model, and scalable customer playbooks.

Bask, the platform for telehealth, is a compliant, everyone accessible, no-code, software to launch and scale a direct-to-consumer telehealth business. By default, we provide electronic medical records (EMR), payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system. We are the Shopify for E-Prescribing.

Bask Health

About the company

Open jobs

1 jobs found

Head of Customer Success

Bask Health