About the role

Technicien(ne) relations clientèle chez Beneva, répondant aux clients et traitant leurs demandes en assurance individuelle. Assurant la rétention, les références croisées et la confidentialité des renseignements.

Responsibilities

Receive customer calls, identify needs, and provide information and explanations about the products offered by the business line
Answer customer questions about their products/policies
Explain terms and procedures for special or problematic situations
Meet minimum productivity standards for the role
Process requests online when they can be answered immediately and forward information or complex product requests to the appropriate departments
Confirm the identity of authorized individuals to protect the confidentiality of personal information
Perform administrative tasks in information systems specific to the business line
Suggest Beneva products or services through cross-selling and referrals
Participate in customer retention efforts and inform customers of alternatives to cancellation
Draft and sign letters when customer responses require written communication
Conduct telephone surveys as needed
Perform other related duties as required

Diplôme d'études collégiales (DEC) in Administrative Techniques, Insurance option, or equivalent
One year of relevant experience
Proficiency in French, both spoken and written
Candidates selected will be required to complete a French language test