Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
About the role
- Infrastructure Operations Administrator at Benevity managing SaaS infrastructure and optimizing system performance. Focusing on automation and collaboration across teams in a hybrid work environment.
Responsibilities
- Take ownership of the health and performance of our core SaaS infrastructure (Okta, Jira, Kandji, etc.), ensuring high availability and seamless integration.
- Act as the primary IT point of contact for business changes. You’ll intake requirements from various departments and design the technical workflows needed to initiate those changes.
- Leverage Okta Workflows and API integrations to automate manual processes, reducing "toil" for both the IT team and the wider business.
- Apply IaC principles to manage SaaS configurations, ensuring changes are version-controlled, peer-reviewed, and repeatable.
- Analyze system logs and ticket trends to provide actionable insights. You’ll identify bottlenecks in our infrastructure and propose long-term architectural improvements.
- Partner with the Security team to enforce Zero Trust principles, manage lifecycle automation, and ensure our SaaS sprawl is governed and cost-effective.
- Participate in the evaluation of new SaaS products and manage technical relationships with existing infrastructure vendors to ensure we are maximizing our ROI.
Requirements
- A post-secondary qualification in IT or equivalent experience (minimum of 5–7 years in IT Operations or Systems Administration)
- Current or in-progress certification in hardware/software troubleshooting (e.g., A+, Network+)
- Deep expertise in Okta (specifically Lifecycle Management and Workflows) and Jira Service Management administration
- Experience in a corporate IT setting, with knowledge in DNS, SMTP, Firewalls/NAT, and WIFI
- Proven ability to use scripting (Python, Bash, or PowerShell) and APIs to connect disparate systems
- Familiarity with macOS management at scale using Kandji or Jamf, specifically through an automated, zero-touch deployment lens
- Experience taking high-level business requests and turning them into technical project plans or automated workflows
- Knowledge of infrastructure as code principles
- A strong work ethic, excellent interpersonal skills, and the ability to both work independently and collaboratively in a dynamic team environment
Benefits
- Innovative work
- Growth opportunities
- Caring co-workers
- Flexible hybrid work arrangements
- Opportunities for personal growth
Job title
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Experience level
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