Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
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Customer Service Representative – Financial, Spanish Bilingual
Posted 2 months ago
About the role
- Bilingual Financial Specialist responsible for assisting Spanish and English-speaking clients throughout credit repair process. Handling inbound and outbound calls related to credit repair services.
Responsibilities
- Contact Spanish Preferred Leads interested in enrolling in the credit repair/consulting program.
- Conduct introduction calls for Spanish Preferred Clients to revisit key topics covered in the enrollment call.
- Ensure Spanish-speaking clients submit the necessary documentation to begin the program.
- Provide 75-day progress updates to Spanish Preferred Clients.
- Handle inbound calls from Spanish and English-speaking clients regarding credit repair inquiries.
- Make outbound calls to follow up on admin holds and old/canceled clients (Spanish and English-speaking).
- Process cancellation requests for Spanish-speaking clients only.
Requirements
- Bilingual (Fluent in Spanish and English – verbal and written).
- Prior experience in customer service, credit repair, or financial consulting is preferred.
- Strong interpersonal and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using CRM software and phone systems.
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