Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- Junior IT Technician supporting IT operations and assisting with system maintenance in a hybrid environment at BGC Engineering. Bilingual in English and French required, with emphasis on team collaboration.
Responsibilities
- Set up, configure, and deploy workstations, laptops, and user environments for optimal performance
- Troubleshoot and resolve basic hardware, software, and network issues
- Support the helpdesk system by triaging and responding to service tickets in a timely and professional manner
- Take the lead on Tier 1 triage of cybersecurity alerts, performing initial analysis and escalation of potential threats in accordance with established procedures
- Participate in routine IT operations, including user account management, updates, and patching
- Assist in the administration and maintenance of network infrastructure, including firewalls, switches, and wireless networks
- Occasionally assist with after-hours support as required
- Travel to the Montreal office at least once per month, with additional travel to other BGC office locations as needed.
Requirements
- 2–4 years of relevant IT experience in small to medium-sized environments
- Fluency in both English and French (spoken and written) is required to support our bilingual Eastern Canada offices
- Completion of a diploma, certificate, or relevant post-secondary education in IT or a related field
- Basic experience in deploying and configuring Windows and macOS devices
- Good troubleshooting and problem-solving skills, with a willingness to learn and grow
- Familiarity with IT service management systems (e.g., FreshService, Jira) and ITIL practices
- Understanding of network fundamentals including LAN, WAN, VPN, and wireless networking
- Exposure to server environments or cloud platforms (e.g., Microsoft Azure) is considered an asset
- Experience in the cyber security field is considered an asset
- Strong communication skills and a team-first attitude
- Demonstrated initiative and ability to manage tasks with minimal supervision
- Enthusiastic about traveling to other office locations.
Benefits
- Comprehensive benefits package: Health, Dental and Vision coverage
- LTD, Life, AD&D and Business Travel Insurance
- Employee Assistance Program
- Paid Time Off: Vacation, Sick, Holidays
- Parental leave top ups
- Professional development and mentoring opportunities
- Flat management structure
- Flexible workplace with office and home arrangements
- Social and wellness activities
- Casual and professional work environment
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