About the role

Junior IT Technician supporting IT operations and assisting with system maintenance in a hybrid environment at BGC Engineering. Bilingual in English and French required, with emphasis on team collaboration.

Responsibilities

Set up, configure, and deploy workstations, laptops, and user environments for optimal performance
Troubleshoot and resolve basic hardware, software, and network issues
Support the helpdesk system by triaging and responding to service tickets in a timely and professional manner
Take the lead on Tier 1 triage of cybersecurity alerts, performing initial analysis and escalation of potential threats in accordance with established procedures
Participate in routine IT operations, including user account management, updates, and patching
Assist in the administration and maintenance of network infrastructure, including firewalls, switches, and wireless networks
Occasionally assist with after-hours support as required
Travel to the Montreal office at least once per month, with additional travel to other BGC office locations as needed.

2–4 years of relevant IT experience in small to medium-sized environments
Fluency in both English and French (spoken and written) is required to support our bilingual Eastern Canada offices
Completion of a diploma, certificate, or relevant post-secondary education in IT or a related field
Basic experience in deploying and configuring Windows and macOS devices
Good troubleshooting and problem-solving skills, with a willingness to learn and grow
Familiarity with IT service management systems (e.g., FreshService, Jira) and ITIL practices
Understanding of network fundamentals including LAN, WAN, VPN, and wireless networking
Exposure to server environments or cloud platforms (e.g., Microsoft Azure) is considered an asset
Experience in the cyber security field is considered an asset
Strong communication skills and a team-first attitude
Demonstrated initiative and ability to manage tasks with minimal supervision
Enthusiastic about traveling to other office locations.