Fraud Specialist, Inbound

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About the role

  • BMO fraud specialist investigating financial crime exposure and managing evidence, cases, and reports. Supporting risk-informed decisions and process improvements remotely in Ontario.

Responsibilities

  • Conduct investigations to identify, assess, decide, and report on activity indicating exposure to financial crimes
  • Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures
  • Provide subject matter expertise and oversight of criminal risk using intelligence-based detection and research
  • Develop recommendations for process and customer service improvements
  • Monitor financial crime risk trends, regulations, and compliance standards
  • Analyze information from detection systems, tools, reports, and manual sources to determine required actions
  • Support evidence collection for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements
  • Document investigation actions and findings in account and case files
  • Maintain understanding of financial crime management processes, frameworks, and techniques
  • Gather and format data for regular and ad-hoc reports and dashboards
  • Analyze data to provide insights and recommendations
  • Execute routine service requests, transactions, and queries within service level agreements
  • Notify and provide information and instructions to internal and external stakeholders regarding incidents
  • Handle complex and diverse tasks, including escalations from other employees
  • Analyze issues and determine next steps
  • Apply BMO's Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations

Requirements

  • Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset
  • Knowledge of banking products, services, processes, and organization is an asset
  • Specialized knowledge
  • Good verbal and written communication skills
  • Good organization skills
  • Good collaboration and team skills
  • Good analytical and problem-solving skills

Benefits

  • Performance-based incentives
  • Discretionary bonuses
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
  • In-depth training and coaching
  • Manager support
  • Network-building opportunities
  • Tools and resources to reach new milestones
  • Accommodations available on request for candidates taking part in all aspects of the selection process

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$38,500 - CA$71,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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