About the role

Logistics Specialist supporting BMO’s virtual banking logistics and technology operations. Managing assets, invoices, software licenses, hardware, procedures, and employee onboarding.

Responsibilities

Provide support services and clerical tasks to Virtual Connect Logistics
Collaborate with internal and external stakeholders to facilitate business objectives in accordance with policies, processes, and controls
Troubleshoot and resolve routine problems; escalate non-routine problems
Support change management execution and sustainment activities
Address infractions of policies or regulations
Create, maintain, and enter information into databases
Resolve or escalate invoice discrepancies according to accounts payable policies and vendor agreements
Coordinate and process equipment warranty, maintenance, and repair work orders
Manage assets, including the annual audit
Procure non-standard software and track licenses
Manage employee hardware returns
Manage inventory
Update departmental procedures for manager approval and maintain SharePoint information
Administer Verint Call Recording and Amazon Connect, including call pulling and scrubbing
Assist with onboarding and offboarding Virtual Connect employees for telephony and technology requirements
Complete complex and diverse tasks within established rules and handle escalations

Typically 2–3 years of relevant experience and/or certification in a related field of study desirable, or an equivalent combination of education and experience
Strong knowledge and understanding of the business unit’s key products and services, processes, and controls
Ability to manage, track and prioritize multiple initiatives
Good understanding of the business unit’s risk and regulatory requirements
Good knowledge of office equipment, including computer hardware/peripherals and VDIs
Solid knowledge and understanding of routine procedures and/or processes of the work team
Strong experience with transactional documentation types, workflow priorities, and processing deadlines
Specialized knowledge
Strong working knowledge of Microsoft Office
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical, investigative and problem-solving skills