Director leading Solutions Consulting and response management for Loopio’s proposal - management SaaS platform. Driving enterprise presales strategy, AI adoption, integrations, and revenue impact.
About the role
- Product Director leading Booxi's enterprise retail commerce platform and product organization. Shaping roadmap, discovery, customer journey and product operating practices.
Responsibilities
- Design and implement the product department's operating model, including roles, processes, rituals, tools, metrics and decision-making mechanisms
- Make roadmap trade-offs across new features, customer commitments, improvements, maintenance and technical debt
- Build an ongoing discovery practice tailored to enterprise customers, with direct client contact
- Own the full customer journey from signature through adoption and value creation
- Lead the product team, develop existing people and make decisions required to build the right structure
- Partner with the Director of Software Development to define effective ways of working and embed them through Product Manager and Engineering Manager pairs
- Establish problem-framing, data-informed decision-making and results-measurement practices across the organization
- Measure product adoption, time to value and commercial impact, and make results visible
Requirements
- 10 or more years in a product role, primarily in B2B SaaS serving Enterprise customers
- At least 2 years leading a product team with direct responsibility for Product Managers
- Experience building a product function end to end, including team structure, rituals, tools and metrics, and evolving it alongside the organization
- Hands-on experience making roadmap trade-offs and allocating capacity
- Ability to build a discovery practice for customers with long sales cycles and own the customer journey beyond feature delivery
- Technical credibility to challenge estimates, architecture decisions and quality trade-offs
- Recognized leadership, strong interpersonal intelligence and a collaborative mindset
- Excellent communication skills in French and English, both spoken and written
- Experience in retail, omnichannel, POS, clienteling or loyalty programs is an asset
Benefits
- Flexibility, trust and autonomy
- People-first culture
- Involved and accessible founders and leadership team
- Opportunity to take ownership of a platform deployed at scale for enterprise customers
- Opportunity to shape and evolve the product function and operating model
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Degree requirement
No Education Requirement
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