Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
About the role
- Customer Experience Specialist managing customer orders, quotes, warranties, and delivery coordination for BRC. Supporting Operations, Sales, dealers, and production teams in a hybrid workplace.
Responsibilities
- Manage all stages of the order lifecycle from beginning to end
- Develop and maintain open communication with customers, dealers, and sales staff
- Enter customer purchase orders into the 2020 system accurately
- Coordinate all assigned orders efficiently
- Notify customers, dealers, and sales representatives about order issues and provide workable solutions
- Collaborate with the production team to expedite orders and accommodate special delivery requests
- Provide prompt and accurate freight quotes
- Assist with order corrections and sample requests
- Assist customers with warranty requests
- Support Operations, Sales, and customers through administrative and other assigned duties
- Develop and maintain knowledge of BRC products and processes
Requirements
- Accuracy and attention to detail
- Excellent customer service and organizational skills
- Ability to prioritize work and problem solve
- Experience in Customer Service and Order Coordination
- Post-secondary degree or diploma
- Experience reading and interpreting architectural plans, specifications, and elevations
- One to two years of related work experience in commercial office furniture, architecture and interior design, commercial real estate, or construction
- Professional selling skills and business acumen
- Excellent customer service, project coordination, and negotiating skills
- Excellent problem-solving skills
- Good collaborative and interpersonal skills
- Excellent oral and written communication
- Ability to work in a fast-paced environment
- Ability to use desktop computers and peripherals
- Ability to use hand tools for prototyping and/or building, if required
Benefits
- Inspiring team committed to a diverse, inclusive, and safe workspace
- Opportunities for growth and advancement
- Compensation package offering $50,000.00-$55,000.00 as the annual salary or depending on experience
- Various social and recreational activities
- Flexible, hybrid schedule offering work from home and in-office options
- Hybrid working environment, comfortable coming into the office (1 time per week minimum)
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