Account Manager for Commercial Insurance providing prompt customer service and assistance with insurance products while maintaining client relationships. Working in a team-oriented environment focused on customer satisfaction.
Responsibilities
Provide customers with prompt service by providing advice, helping customers understand insurance, discussing customer concerns
Receive and process all incoming Commercial paperwork
Assist with quotes to customers, write new business, review existing coverage and updating customer file information
Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
Process endorsements, invoice, and follow up on payments
Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
Source and obtain additional information requested by the underwriter and complete applications
Requirements
A valid provincial insurance license or willing to obtain the same
Industry accreditation (CAIB, CIP) would be assets
High School and/or Post Secondary Education
Strong customer focus and administration skills
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
Must be able to work as part of a team as well as independently in a competitive industry and be committed to superior customer service
Benefits
Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing
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