Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Manager for Commercial Insurance providing prompt customer service and assistance with insurance products while maintaining client relationships. Working in a team-oriented environment focused on customer satisfaction.
Responsibilities
- Provide customers with prompt service by providing advice, helping customers understand insurance, discussing customer concerns
- Receive and process all incoming Commercial paperwork
- Assist with quotes to customers, write new business, review existing coverage and updating customer file information
- Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
- Process endorsements, invoice, and follow up on payments
- Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
- Source and obtain additional information requested by the underwriter and complete applications
Requirements
- A valid provincial insurance license or willing to obtain the same
- Industry accreditation (CAIB, CIP) would be assets
- High School and/or Post Secondary Education
- Strong customer focus and administration skills
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Must be able to work as part of a team as well as independently in a competitive industry and be committed to superior customer service
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account and much more
- Share plan & other savings
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