National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across digital, print, video, podcast and events.
About the role
- Commercial insurance Account Manager serving BrokerLink customers across quoting, policy administration, and renewals. Processing documentation, negotiating with underwriters, and supporting claims follow-up.
Responsibilities
- Provide customers with prompt service, advice, and assistance understanding insurance
- Discuss and address customer concerns
- Receive and process incoming Commercial paperwork
- Assist with customer quotes, write new business, review existing coverage, and update customer files
- Upsell and cross-sell insurance products
- Prepare documentation for insurers and complete applications for new clients
- Issue insurance certificates
- Process endorsements and invoices
- Follow up on payments
- Communicate with insurance companies
- Negotiate with underwriters on customers’ behalf
- Negotiate renewal terms
- Follow up with adjusters on claims status
- Source additional information requested by underwriters and complete applications
Requirements
- Must be comfortable being onsite 5 days a week
- Bilingual (French speaking) preferred, but not required
- A valid provincial insurance license or willingness to obtain one
- Industry accreditation (CAIB, CIP) would be assets
- Strong customer focus and administration skills
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Ability to work as part of a team and independently
- Commitment to superior customer service
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- No employer sponsorship or immigration-related support is provided
Benefits
- Flexible work arrangements
- Multiple benefits supporting physical and mental wellbeing
- Wellness account
- Share plan
- Other savings programs
- Annual bonus: 5% target based on base salary, with potential payout up to 200% subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with BrokerLink matching a portion of contributions
- Group RRSP with company matching DPSP offerings
- Accessible environment and accommodations available during the selection process
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National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across print, digital, video, podcast, and events.
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