Senior IT Business Analyst delivering AI and LLM products for Intact, a Canadian insurer. Managing requirements, backlogs, agile ceremonies, and production releases across engineering teams.
About the role
- AI Developer building generative AI, LLM, and workflow automation solutions for BrokerLink, a Canadian insurance brokerage. Developing Azure, Power Platform, and Databricks applications that improve operational efficiency.
Responsibilities
- Design, build, test, and deploy AI-powered applications, services, and workflow solutions
- Develop solutions using Generative AI, Large Language Models (LLMs), Retrieval Augmented Generation (RAG), intelligent document processing, and conversational AI
- Create reusable AI components, patterns, prompts, integrations, and accelerators for multiple business use cases
- Implement prompt engineering, orchestration logic, agent-style workflows, and human-in-the-loop review patterns
- Prepare, transform, and manage structured and unstructured data for AI-enabled solutions
- Partner with business teams to identify manual, repetitive, or high-friction processes for automation or AI improvement
- Develop intelligent workflow solutions using Microsoft Power Platform, Microsoft Copilot, Azure AI services, APIs, scripts, and custom applications
- Translate business requirements into technical designs, prototypes, pilots, and production-ready solutions
- Define and track business value measures including time saved, volume processed, quality improvement, adoption, and operational efficiency
- Support solutions through testing, deployment, operational support, and continuous improvement
Requirements
- 3+ years of experience developing software, automation, integration, or AI-enabled solutions
- Hands-on experience building applications or workflows using modern development frameworks, APIs, cloud services, and enterprise platforms
- Experience working with business stakeholders to convert operational problems into technical solutions
- Experience supporting solutions through testing, deployment, operational support, and continuous improvement
- Proficiency with Python, C#, JavaScript, or similar programming languages
- Experience with REST APIs, integration development, data transformation, and service-based architectures
- Experience with Microsoft Power Platform, including Power Automate and/or Power Apps
- Experience with Azure services such as Azure AI Services, Azure OpenAI, Azure Functions, Logic Apps, or related cloud capabilities
- Understanding of generative AI, LLMs, prompt engineering, RAG patterns, semantic search, and AI orchestration concepts
- Experience with Databricks AI Tools (Agent Bricks, GenieAI, MosaicAI)
- Familiarity with Git, CI/CD pipelines, DevOps practices, testing approaches, and release management
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
- Must be solely responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or support
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account
- Share plan
- Other savings
- Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP) with BrokerLink matching a portion of employee contributions
- Group RRSP with company matching DPSP offerings
- Accessible environment and accommodations available on request
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