About the role

Personal Insurance leader managing BrokerLink’s Cold Lake and Bonnyville teams. Driving sales, profitability, staffing, coaching, and customer service excellence.

Responsibilities

Manage Personal Insurance operations for the respective team to achieve growth and profitability targets
Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book quality and expenses
Communicate, implement and monitor strategies to attain goals and objectives
Work with Personal Insurance Managers and the Regional Leader to ensure service and sales meet expected standards
Analyze and resolve quality, customer service and sales problems collaboratively
Lead staffing and provide leadership for the team
Motivate staff to participate in company objectives and keep front-line staff informed of changes or new directions
Develop succession planning for key positions
Manage general team administration, including IT, payroll and human resource changes
Provide coaching, guidance and performance feedback to direct reports
Facilitate continuous learning and development
Support and participate in community marketing, advertising initiatives and sales trade shows

AIC - General Level 2 or equivalent is required
Insurance designation (CAIB, CIP, FCIP, or AIIC) is preferred
Strong knowledge of the P&C insurance industry, with personal lines sales experience
Leadership and people management experience
Demonstrated sales acumen, with the ability to coach and develop others
Proven change management capability
Strong customer focus
Excellent communication and interpersonal skills
Strong ability to manage multiple priorities; exceptional organizational skills
Knowledge of Brokerage Management Systems and tools (EPIC) is an asset
Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
Regional travel is required as needed