Therapeutic Specialist driving AbbVie’s urology pharmaceutical sales across Ontario. Building healthcare - provider relationships, executing territory plans, and delivering brand performance.
About the role
- Senior ITSM specialist governing Canadian Tire’s enterprise service portfolios and CMDB. Improving CSDM governance, data quality, lifecycle automation, and managed-services oversight.
Responsibilities
- Lead the design, governance, accuracy, and continuous improvement of CTC’s enterprise Service Portfolio
- Act as a bridge between application and service owners and operational teams managing and consuming service portfolio data and relationships
- Ensure configuration data, service relationships, and platform processes align with organizational standards, audit requirements, and business outcomes
- Lead and implement Service Portfolios in compliance with CSDM v5 best practices
- Oversee services data quality, accuracy, completeness, and compliance with enterprise standards
- Define, enforce, and improve service management policies, procedures, and control frameworks
- Lead data certification, audit readiness, and compliance activities
- Lead CTC’s Service Design practice across service inception, implementation, operations, and retirement
- Engage stakeholders to evolve services supporting ITSM, Cyber Security, GRC, and Tech Resiliency outcomes
- Guide Enterprise Technology Lifecycle processes, integrations, automation, and roadmap planning
- Enable technology lifecycle automations in ITSM and IT asset management processes
- Partner with internal teams and vendors to address data gaps, improve coverage, and enhance automation and AI
- Govern service portfolio and CMDB activities delivered by managed service providers
- Monitor SLAs, data quality standards, compliance expectations, platform activities, and risk management
- Drive initiatives that improve service portfolio and CMDB maturity and value
- Contribute to service portfolio and CMDB strategy, roadmap, and maturity model
- Support KPIs, dashboards, and analytics
- Partner with service owners, application teams, architecture, and governance functions
- Facilitate governance forums and translate technical service and CMDB concepts into business-friendly insights
Requirements
- 5+ years of experience in IT service portfolio management, service design or configuration management/CMDB related roles
- ITIL certification (Foundation minimum; Service Design experience considered an asset)
- Strong understanding of CSDM (v5 preferred), CMDB and configuration management best practices
- Experience working with ServiceNow (CMDB, Discovery, Service Mapping, integrations preferred)
- Demonstrated ability to operate in a governance/oversight role across internal teams and managed service providers
- Strong analytical, problem-solving, and data quality management skills
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities
- Product discounts
- Store discounts
- Supported learning through the Triangle Learning Academy
- Canadian Tire Profit Sharing
- Retirement and savings programs for eligible employees
- Mental health benefits of $5,000 per year for benefits-eligible employees and their families
- Total well-being, mental health tools and resources for all employees
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