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Brand Program Manager optimizing roadmaps, intake, governance, and delivery for EDC’s brand strategy and creative services. Supporting Canadian businesses through export finance and global trade expertise.
About the role
- Learning and Development Program Manager delivering blended learning, coaching, and assessment programs. Coordinating client partnerships, project logistics, and virtual and on-site delivery for CareerJoy.
Responsibilities
- Manage the full delivery lifecycle from kickoff, setup, and participant onboarding through workshop execution, coaching streams, assessment debriefs, and structured follow-through
- Serve as the primary contact for assigned client partnerships and conduct regular check-ins during and after engagements
- Monitor delivery against client goals and synthesize outcome data, participant growth stories, and impact metrics for executive account reviews
- Lead tailored initiatives from discovery to completion, coordinating requirements, content development, dependencies, risks, and handoffs
- Build work-back schedules and coordinate materials, invitations, logistics, and delivery activities
- Anticipate operational bottlenecks and resolve scheduling, technology, or participant issues
- Administer assessment tools including EQ-i 2.0, DiSC, and 360 surveys
- Coordinate assessment debriefs and guide participants through learning portals
- Direct virtual and on-site workshop and coaching event production using Microsoft Teams and Zoom
- Set up events, breakout rooms, facilitator preparation, and live technology troubleshooting
- Capture and aggregate feedback from surveys, coach observations, and debriefs to improve content, workflows, and experiences
- Maintain CRM and program records in HubSpot, PandaDoc, and project platforms
- Enhance templates, quality controls, and Microsoft 365/Teams workflows using frontline insights
- Guide facilitators, coaches, and support staff through collaborative coordination
Requirements
- 4+ years of relevant experience in program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development
- Experience delivering blended learning programs combining virtual/in-person workshops, coaching streams, and psychometric assessments
- Ability to manage high-level project schedules and client progress meetings alongside tactical coordination during peak volumes
- Proven ability to build and sustain high-trust relationships with HR leaders, corporate partners, and public sector executives
- Proficiency with M365, Microsoft Teams, Zoom, HubSpot or equivalent CRM, Asana, and survey/assessment tools
- Full professional fluency in English and French, written and spoken, preferred
- Proximity to Ottawa preferred to support hybrid operations, local partner engagements, and occasional on-site workshops
Benefits
- Hybrid working model
- Technology hardware
- Health and wellness benefits
- Vacation
- Professional growth through exposure to HR services, executive development, and business operations
- Supportive environment
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