Associate supporting AI transformation, strategic technology initiatives, and financial planning at Sagard, a global alternative asset manager. Preparing executive materials and redesigning workflows across technology and AI functions.
About the role
- Library services associate supporting research assistance, circulation, and patron access at Wilfrid Laurier University. Coordinating resource sharing, student assistants, equipment, and library security.
Responsibilities
- Provide in-person and online front-line Library reference and circulation services
- Assist, advise, and train students, faculty, staff, alumni, and public users in identifying, evaluating, and using library services and research resources
- Handle circulation activities including charging, renewing, and discharging library materials, collecting fines, and updating patron records
- Provide triage for complicated reference questions and refer users to librarians as appropriate
- Assist users with library equipment and monitor equipment status and service calls
- Interview, train, coach, direct, and delegate tasks to student assistants
- Maintain library service policies, procedures, standards, and consistency
- Coordinate evening building security and respond to building, safety, security, and emergency issues
- Maintain knowledge of Library, University, and Omni consortium services and policies
- Participate in training, meetings, statistics, user guides, web content, supplies, guidelines, procedures, and special projects
- Coordinate loan activities and resource sharing between Laurier and Omni member libraries, including searching, retrieval, processing, and delivery preparation
- Assist with Scan on Demand, Mail on Demand, and similar operational tasks
- Troubleshoot bibliographic, metadata, circulation, barcode, location, and patron-request problems
- Coordinate book returns and materials management, including sorting, relabeling, and shelf reading
- Create borrower records and virtual registrations for special and non-standard user groups
- Determine borrowing privileges for special user groups
Requirements
- University undergraduate degree
- Demonstrated experience with university-level research and writing
- 2 years of public service job experience, preferably in a college or university library
- Strong public service interest and skills
- Strong organizational, analytical, problem-solving, communication, listening, and multitasking skills
- Ability and ongoing commitment to adapt and learn continuously
- Ability to interact diplomatically with the public, respect privacy, and maintain confidentiality
- Ability to handle pressure, stress, and conflict calmly, tactfully, and discreetly
- Ability to be creative and take initiative in finding solutions to patron queries
- Ability to work independently and collaboratively, delegate appropriately, set priorities, and accomplish tasks effectively
- Demonstrated good judgment and ability to recognize limits of knowledge and refer issues to senior colleagues
- Accuracy and attention to detail
- Above-average computer skills, including standard office software such as Office 365
- Strong bibliographic and Internet searching skills
- General understanding of reconciling cash flow
- Understanding and sensitivity to service needs of users with diverse backgrounds, including people with disabilities
- Experience with library-specific software and databases is an asset
- Additional college degree/diploma or technical library training is an asset
Benefits
- Annual step progression on anniversary date up to $44.35 per hour
- Inclusive workplace
- Accessibility assistance and alternative-format application support
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