About the role
- Enrollment Specialist at Carewell facilitating patient enrollments into health programs. Engaging older adults, addressing concerns, and ensuring compliance during the outreach process.
Responsibilities
- Conduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalism.
- Introduce the program using plain, accessible language — communicating tangible benefits without clinical jargon or unnecessary complexity.
- Build rapport with older adults, including those who may be skeptical, confused, or reluctant.
- Proactively address common concerns and objections with warmth and confidence.
- Obtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without it.
- Gather required patient information during the outreach call and record it accurately in real time across applicable systems.
- Complete and document a clinical intake questionnaire with prospective patients who wish to enroll in the program.
- Coordinate and schedule the patient's initiating clinical appointment upon successful enrollment.
- Document all required information in real time during and immediately following each patient call.
- Follow all consent and compliance procedures without exception — consent gates apply strictly regardless of volume pressure or time constraints.
- Log all outcomes and relevant patient details in program systems consistently, accurately, and thoroughly.
- Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is a regular and vital part of this role.
Requirements
- Must be located in Alberta, Canada and authorized to work in Canada without employer sponsorship
- Remote work experience with a demonstrated track record of self-directed performance
- 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment, or telehealth outreach)
- Proven outbound sales, conversion, or telephonic outreach experience
- Track record of objection handling and closing in a high-volume call environment
- Ability to sustain energy, warmth, and professionalism across a full day of back-to-back calls
- Comfortable and effective engaging with older adults, including those who are skeptical or hard to reach
- Able to navigate multiple systems simultaneously during a live call — multi-screen proficiency required
- Compliance-oriented — you understand that process gates exist for a reason and don’t cut corners under pressure
- Metric-oriented mindset — tracks own performance, owns follow-through without being directed
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow
- Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
- Tech-forward — comfortable navigating multiple platforms simultaneously during a live call; quick to learn new tools and disciplined about real-time documentation
- Resilient problem-solver — you don’t wait for perfect conditions; you find a way
- Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations
Benefits
- Competitive Hourly Rate
- 100% Remote / No Travel Required
- 2 Weeks Accrued Vacation Per Year
- Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked
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