Whether you just had surgery, are caring for an aging spouse or parent, or just became a new parent, Carewell is an affordable and easy way to shop for home healthcare products to care for yourself or others.
Carewell.com offers a wide selection of products across incontinence, nutrition, wound care, baby supplies and more with real-life educational information included to help you make the best decisions possible.
Our customer care team includes experts and nurses available to answer all of your toughest questions, and fast shipping ensures you get your products when you need them most - without having to leave the comfort of your home.

Carewell

Browse and apply for open jobs at Carewell.

customer-support

Carewell is an online retailer of healthcare, medical and personal care supplies. The site sells incontinence and adult diapers, nutrition and feeding products (including enteral feeding and nutrition drinks), mobility and daily living aids, wound care and first-aid supplies, mom & baby care, medicines and treatments, and household essentials. The site references Autoship (subscription) savings and offers healthcare support and nutrition care coordination resources.

Whether you just had surgery, are caring for an aging spouse or parent, or just became a new parent, Carewell is an affordable and easy way to shop for home healthcare products to care for yourself or others. Carewell.com offers a wide selection of products across incontinence, nutrition, wound care, baby supplies and more with real-life educational information included to help you make the best decisions possible. 


Our customer care team includes experts and nurses available to answer all of your toughest questions, and fast shipping ensures you get your products when you need them most - without having to leave the comfort of your home.

• Provide top-tier service and support to family caregivers
• Answer phones and assist customers with order placement, reorders, product questions, guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build trusted customer relationships based on kindness and reliability
• Recommend products serving customers’ interests
• Practice active listening, clarify information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities
• Use software, databases, scripts, and tools appropriately
• Follow company policies and procedures
• Meet performance metrics: CSAT average of at least 4.5, Autoship & Cross-Sell Pitch Rate average of at least 80%, AHT of 6.2 minutes or less, and Q.A. Score average of at least 80%
• Work an available post-training shift: Saturday-Wednesday, Sunday-Thursday, or Monday-Thursday 11am-8pm EST plus Saturday 9am-6pm EST

Customer Care Associate

Customer Care Associate supporting family caregivers with orders, product guidance, returns, and website navigation. Delivering empathetic phone service for a healthcare products company.

intake-coordinator

• Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
• Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time.
• Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
• Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
• Coordinate and book the patient's initiating clinical appointment immediately upon successful intake.
• Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.

Healthcare Intake Coordinator

Healthcare Intake Coordinator managing proactive patient outreach and clinical intakes for Carewell's health services. Ensuring seamless patient transitions into active care with empathy and compliance.

enrollment-specialist

• Conduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalism.
• Introduce the program using plain, accessible language — communicating tangible benefits without clinical jargon or unnecessary complexity.
• Build rapport with older adults, including those who may be skeptical, confused, or reluctant.
• Proactively address common concerns and objections with warmth and confidence.
• Obtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without it.
• Gather required patient information during the outreach call and record it accurately in real time across applicable systems.
• Complete and document a clinical intake questionnaire with prospective patients who wish to enroll in the program.
• Coordinate and schedule the patient's initiating clinical appointment upon successful enrollment.
• Document all required information in real time during and immediately following each patient call.
• Follow all consent and compliance procedures without exception — consent gates apply strictly regardless of volume pressure or time constraints.
• Log all outcomes and relevant patient details in program systems consistently, accurately, and thoroughly.
• Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is a regular and vital part of this role.

Enrollment Specialist

Enrollment Specialist at Carewell facilitating patient enrollments into health programs. Engaging older adults, addressing concerns, and ensuring compliance during the outreach process.

Whether you just had surgery, are caring for an aging spouse or parent, or just became a new parent, Carewell is an affordable and easy way to shop for home healthcare products to care for yourself or others. Carewell.com offers a wide selection of products across incontinence, nutrition, wound care, baby supplies and more with real-life educational information included to help you make the best decisions possible. Our customer care team includes experts and nurses available to answer all of your toughest questions, and fast shipping ensures you get your products when you need them most - without having to leave the comfort of your home.

Carewell

About the company

Open jobs

3 jobs found

Customer Care Associate

Carewell

Healthcare Intake Coordinator

Carewell

Enrollment Specialist

Carewell