Intake Coordinator assessing referrals and connecting Indigenous BC families with culturally safe anxiety supports. Assigning families to coaches and maintaining intake data for CMHA’s virtual program.
About the role
- Healthcare Intake Coordinator managing proactive patient outreach and clinical intakes for Carewell's health services. Ensuring seamless patient transitions into active care with empathy and compliance.
Responsibilities
- Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
- Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time.
- Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
- Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
- Coordinate and book the patient's initiating clinical appointment immediately upon successful intake.
- Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.
Requirements
- Must reside in Alberta, Canada and be legally authorized to work without sponsorship.
- 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements.
- 1+ years of sales / internal sales / program enrollment / conversion experience.
- Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through.
- Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation.
- You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes.
- Previous remote experience is strongly preferred.
Benefits
- Competitive Hourly Rate
- 100% Remote / No Travel Required
- 2 Weeks Accrued Vacation Per Year
- Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked
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