Intake Coordinator responsible for triaging complaints in Expedited Case Processing at the College of Early Childhood Educators. Requires regulatory knowledge and strong communication skills.
About the role
- Intake Coordinator assessing referrals and connecting Indigenous BC families with culturally safe anxiety supports. Assigning families to coaches and maintaining intake data for CMHA’s virtual program.
Responsibilities
- Act as the first official contact for referred parents/caregivers
- Assess program eligibility using an adapted screening tool and culturally respectful telephone interviews
- Help parents/caregivers find additional supports and resources
- Execute biweekly intake updates and case formulations
- Assign and schedule eligible families to Parent/Caregiver Support Coaches
- Register families on the program’s activity and video portal
- Contribute to program monitoring, support, and development
- Collect and enter referral data and family feedback survey data
- Participate in collaborative discussions about adapting the program to families’ needs
- Liaise with referral agents, including counsellors, school counsellors, Elders, family physicians, nurse practitioners, Indigenous child and youth mental health clinicians, early childhood educators, and family/youth support workers
- Assess referral eligibility in consultation with the staff Registered Clinician
- Serve parents/caregivers and referral agents in a timely manner according to program protocols and policies
- Connect families with culturally safe and appropriate resources and service providers
- Consult program supervisors when case concerns arise
- Create regular reports and contribute to intake monitoring processes
- Present intake updates and coach assignments during team clinical support round meetings
- Maintain accurate, professional, culturally safe, trauma-informed, and respectful records
- Participate in periodic program outreach initiatives
- Participate in team training opportunities
- Apply the Agency’s Diversity Lens and Framework for Support
- Follow relevant legislation, policies, and First Nations, Métis, and Inuit guidelines
- Perform additional related duties as required
Requirements
- Bachelor’s degree in child and youth care or another related field working with families and children, with preference for specialized Indigenous family and community-oriented programs
- Workplace training in administering mental health-related screening and interviewing
- Workplace training in professional and human-centered case documentation
- Approximately 3 years of relevant experience preferred
- Equivalent combination of training, education, and experience will be considered
- Knowledge and experience with BC First Nations, Métis, and Inuit perspectives, cultures, histories, and knowledge systems
- Knowledge of Indigenous wellness and healing practices
- Knowledge of child development, including from Indigenous worldviews
- Knowledge of and experience with adult learners from an Indigenous context
- Ability to work inclusively and respectfully with diverse populations, including mixed families and 2SLGBTQIA+ people
- Knowledge of intergenerational and ongoing impacts of colonial policies and practices on Indigenous people in Canada
- Understanding of governmental institutions and related agencies affecting Indigenous families and children
- Demonstrated oral communication and interpersonal skills
- Ability to receive, integrate, and provide constructive feedback
- Strong computer literacy, including Microsoft Office, multimedia, and digital applications
- Effective time management and coordination skills
- Ability to work independently and collaboratively
- Experience working with Indigenous parents/caregivers, families, and children in a supportive role
- Understanding of Indigenous peoples’ lived experiences of wellness, well-being, and mental illness concerns
- Experience with MS Outlook, Teams, and Word
- Experience with mental health screening and interviewing is an asset
- Experience with telephone and virtual-based service delivery is an asset
- Must submit a resume and cover letter in PDF format documenting how requirements are satisfied
Benefits
- Full-time 37.5-hour work week
- Regular business hours, Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Unionized position through the Health Sciences Association of B.C.
- CMHA BC will collect union dues on behalf of the Health Sciences Association
- Remote work within British Columbia
- Training opportunities
- Diversity-supportive workplace
- Personal experience with mental illness and/or addiction is considered an asset
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Healthcare Intake Coordinator managing proactive patient outreach and clinical intakes for Carewell's health services. Ensuring seamless patient transitions into active care with empathy and compliance.