About the role

Intake Coordinator responsible for triaging complaints in Expedited Case Processing at the College of Early Childhood Educators. Requires regulatory knowledge and strong communication skills.

Responsibilities

Responsible for the intake and triage of complaints and reports related to professional regulation matters
Review information in accordance with Unit protocols
Identify regulatory issues and risk, and matters for possible informal resolution
Follow-up with employers, complainants, the Ministry of Education, Police, Children’s Aid Societies, courts and other parties to obtain necessary information
Prepare concise summaries of the initiating documents for the Manager’s review and consideration
Follow next steps as directed by the Manager
Draft required correspondence and notifications (e.g. notice of delay letters, notifications to employers)
Ensure all personal information included in notifications is redacted as appropriate/required to maintain confidentiality
Perform case management activities including: closing files, managing receipt of case documents, creating and organizing electronic files, updating the case management system and assisting with preparing reports on trends and emerging issues
Keep up-to-date with applicable legislation, trends and practices.
Other duties as assigned.

Two-year college program
1 to 3 years’ experience in a regulatory setting
Knowledge of the Early Childhood Educators Act, 2007, the Ontario Childcare system, and/or education
Flexibility to work well independently and in a team in an environment with changing priorities
Written communication skills to prepare detailed and accurate case summaries and documentation (e.g., disclosure, notifications)
Listening, verbal communication and relationship building skills to communicate with a variety of parties (e.g., courts, Police, complainants, employers)
Resilience, tact and diplomacy to communicate with occasionally irate and frustrated individuals (e.g., members, complainants) on sensitive matters (e.g., complaints, licensing issues) in a respectful and culturally appropriate manner
Professional judgment to ensure that information disclosed is appropriate and to maintain neutrality towards all cases/ issues encountered in the role
Time management and attention to detail to prepare accurate summaries of case files and ensure that all disclosure/case documentation is completed within required timelines.