IT Client Relationship Manager coordinating client relationships, technical service delivery, incidents, reporting and billing. Supporting VC3’s managed IT services for municipalities and organizations across the United States and Canada.
About the role
- Account Manager nurturing 1,500+ accounting-firm accounts for Caseware’s audit and financial reporting software. Driving renewals, upsells, cross-sells, and revenue growth across Canada.
Responsibilities
- Develop and nurture positive, long-term, strategic relationships with highest-value customers and prospects
- Support existing accounting and audit partners across North America, focusing mainly on Canada and the Caribbean
- Manage the mid-market accounting-firm segment
- Oversee a portfolio of 1,500+ existing accounts
- Manage renewals, upselling, and cross-selling
- Establish relationships with decision-makers within large enterprises and accountant partners
- Contact customers from marketing-generated and inbound leads, address their needs, and introduce the Caseware product suite
- Refine renewal strategies to proactively engage clients and reduce churn
- Provide advice and value guidance to prospects to maximize revenue opportunities
- Collaborate with Sales and senior leadership within key accounts
- Monitor sales goals and increase product revenue
- Meet and exceed monthly and quarterly revenue targets through prospecting, securing meetings, and closing new business
- Create and execute action plans involving cross-functional resources
- Bridge Sales, Finance, and Customer Success
Requirements
- Minimum of 1 year of experience in a tech/SaaS sales role
- Proven record of success in Software, SaaS, ERP, and/or Tech Sales in a quota-carrying role
- Experience building a new territory and executing a territory plan
- A record of consistent achievement of sales quota
- Knowledge of forecasting revenue levels and achieving sales targets in a high-growth environment
- Self-discipline, GSD mentality, and a strong desire to succeed
- Background in accounting/internal audit is a strong asset
- Must reside in Canada and be eligible to work in Canada
- Must work in North American time zones: EST, MT, or PST
Benefits
- Flexible work options
- Remote opportunities
- Generous time-off policies
- Competitive compensation
- Comprehensive benefits
- Recognition programs
- Performance bonuses
- Opportunities for career growth
- International projects
- Collaboration with a diverse, global team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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