Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Senior Product Support Field Engineer supporting Caterpillar large engines across Canada. Troubleshooting, training dealers, analyzing failures, and improving product performance in field applications.
Responsibilities
- Provide complex technical product support focused on large engines across all applications in Canada
- Work closely with local Caterpillar Dealers to support product performance, reliability, durability, and availability
- Collaborate with industry teams and the LPSD engineering community
- Enhance communications between the factory, dealers, and customers
- Identify application and installation issues and communicate corrective actions
- Train and assist Cat Dealer personnel in advanced troubleshooting
- Provide expert-level on-site advanced troubleshooting
- Investigate product issues and gather pertinent data
- Perform post-failure root cause analysis
- Provide hands-on product-specific service training for operators and technicians
- Deploy and follow field test iron
- Assist dealers with Service Publications, TIBs, Engine News, Service Magazines, and Service Letters
- Identify service growth opportunities
- Conduct work safely and ensure others are safe
- Maintain a regular presence at customer sites and dealer workshops
Requirements
- Bachelor’s degree in engineering or another degree with relevant engine job-related experience
- Experience working with large gas/diesel engines and Caterpillar Dealers
- Thorough knowledge of reciprocating engine applications, their function and performance
- Knowledge of data gathering and analysis tools, techniques, and processes
- Customer service concepts and techniques
- Effective communication concepts, tools and techniques
- Problem-solving approaches, tools and techniques
- Technical knowledge and ability to develop solutions to significant technical challenges
- Natural gas and diesel engine performance knowledge
- Large engine application experience in Mining, Electric Power, Marine, and Oil & Gas applications
- Deep technical expertise on Caterpillar C32, 3500, and C175 engine platforms
- Remote data collection exposure using Cat ET, SC2, VIMS, and CANape
- Proficiency in Applied Failure Analysis
- Sponsorship is not available
- Ability to work a 5-day-a-week schedule at the local Caterpillar office when not traveling
- Ability to travel up to 70%
Benefits
- Domestic relocation available
- Compensation and benefits package
- Opportunity to join Caterpillar’s global team
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