Senior Security Specialist operating BloodHound Enterprise for RBC, a Canadian bank. Mapping identity attack paths and prioritizing remediation across cloud, AD, DevOps, and PAM environments.
About the role
- Senior Security Consultant managing Microsoft Sentinel and Defender managed security services for CDW customers. Owning client accounts, optimizing SIEM operations, and driving automation.
Responsibilities
- Provide ongoing client support for complex technical performance issues
- Develop recommendations to ensure adherence to service level agreements and customer service excellence
- Specialize in Managed Detection and Response services using Microsoft Sentinel and Defender
- Act as subject matter expert and primary technical owner for assigned accounts
- Deploy, tune, and optimize Microsoft Sentinel and Defender platforms
- Perform new customer onboarding
- Act as escalation point for SOC analysts and assigned customers
- Handle technical account management responsibilities
- Conduct weekly, monthly, and quarterly service review calls
- Perform quality assurance reviews
- Mentor the team with technical advice and support
- Recommend and implement process improvements to drive efficiencies and reduce troubleshooting time and false-positive alerts
- Build client trust and influence loyalty using Trusted Advisor techniques
- Run client meetings and differentiate services per MSS positioning
- Identify and manage out-of-scope requirements and facilitate resolution
- Perform on-call duties according to the agreed schedule
- Develop and improve standard operating procedures and knowledge base articles
- Develop methodologies, strategies, process documentation, and templates
- Develop new and tune existing use cases
- Execute recommendations to improve client security posture
- Conduct technical, procedural, and incident-handling knowledge transfer training
- Develop internal and external reports and presentations
- Contribute to service definition and content packs
- Improve workflows and drive automation
- Participate in self-paced training, training sessions, and shadowing activities
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 5 years of Security Support experience in a client-focused environment and/or working in a security operations center, OR 9 years total of Information Technology experience including 5 years of Security Support experience
- At least 2 advanced or expert level certifications in Managed Security Services discipline
- Strong hands-on working experience on SIEM technologies
- Availability to work shifts including weekends, holidays, and overtime, and perform on-call duties
- Excellent prioritization and time management skills
- Experience designing, implementing, and supporting enterprise-level IT infrastructure and information systems in a Managed Security Services discipline
- Direct involvement working with internal and external teams to implement and troubleshoot complex hardware, software, and services configurations
- Experience presenting ideas and solutions to clients
- Ability to establish positive working relationships and conduct complex work in a team consulting environment
- Ability to select resolutions and techniques meeting technical requirements and best practices
- Clear, concise, and engaging communication and presentation skills
- Collaborative problem-solving and mentorship ability
- Ability to work independently and step into leadership roles
- Consistently achieves high levels of customer satisfaction
- Microsoft Sentinel experience is a plus; QRadar, Splunk, Exabeam, and SumoLogic experience is an asset
- Microsoft SC-200 and SC-100 certifications are a plus
Benefits
- Market-competitive total rewards package
- Bi-weekly payroll schedule
- Industry-related certifications as determined by Manager
- Training sessions and shadowing activities
- Equitable, transparent, and respectful hiring process
- Equal opportunity employment
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