Guest Services Specialist resolving on - tour and post - tour issues for Globus family of brands. Supporting customer retention and travel - agent satisfaction through calls, correspondence, and issue resolution.
About the role
- Guest Services Representative welcoming Century Casino Edmonton guests, processing cash and lottery transactions, and enrolling loyalty-program members. Supporting promotions, events, inventory, and guest services.
Responsibilities
- Greet and welcome Century Casino guests with a friendly and professional demeanor
- Process lottery and merchandise cashier transactions
- Enroll casino patrons in the Winner’s Zone and Winner’s Edge programs and communicate their advantages
- Enter points and process members’ reports
- Perform minor maintenance and repairs on kiosks and machines
- Assist with marketing promotions and applicable events, including seating, ticket taking, and merchandise selling
- Maintain daily counts and inventory of Century assets at shift open and close
- Work the lottery ticket booth and Micros cash, including cash-out procedures
- Redeem coupons and make change
- Enter data into the customer tracking system and perform point analysis
- Create vouchers and sell special event tickets
- Track promotional gifts
- Answer telephones for guest services
- Communicate effectively and courteously with guests, team members, and other departments
- Maintain a tidy and safe work area
- Remain up to date on gaming laws
- Adhere to customer service policies and standards
- Perform other duties as assigned
Requirements
- High School diploma required
- Must be able to pass a criminal background check
- Must complete the online Lotto Learn certification and Winners’ Edge course
- Ability to read and interpret all types of documents in English
- Basic math including addition, subtraction, multiplication, division, and basic problem-solving skills
- Ability to apply customer service knowledge and experience in day-to-day work scenarios
- Ability to recognize and solve customer matters
- Ability to work a varied schedule that may include evenings, nights, and weekends
- Strong winning attitude and outgoing personality focused on customer service
- Excellent communication and presentation skills
- Excellent organizational and time management skills
- Stamina and energy required to work long hours when required
- Ability to work effectively with all sorts of people
- Ability to pay close attention to details
- Ability to perform physical duties including sitting, walking, climbing stairs, stooping, bending, stretching, reaching, and standing
- Ability to lift 25 to 50 pounds of related supplies and equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote Guest Services Specialist resolving on - tour customer issues for Globus, Cosmos, and Avalon travel brands. Handling calls, complaints, correspondence, and retention - focused resolutions for guests and travel agents.
Guest Services Agent responsible for guest inquiries and ensuring satisfaction for vacation rental services. Collaborating with property managers for efficient resolutions in a fast - paced environment.