Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
About the role
- Cyber/Tech Claims Specialist handling complex cyber claims for CFC’s Canadian admitted insurance offering. Coordinating policyholders, brokers, and specialist vendors from notification through settlement.
Responsibilities
- Proactively handle a cross-section of cyber and technology claims on behalf of CFC from first notification of loss to settlement.
- Foster good relationships with policyholders and brokers and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and reduce claims leakage.
- Prioritise competing demands and identify deadlines stipulated within lawsuits, demand letters, and claims queries.
- Work closely with CFC’s panel of service providers to ensure quality and value-for-money service within required timeframes.
- Perform general claims administration, including electronic file management, filing, payment requests, and producing management information.
- Work with underwriters to provide feedback on claims issues and trends and with the Products team on product and wording development.
- Identify and escalate claims-related issues to the line manager where necessary.
- Collaborate with the CFC Global Claims and Incident Response team and forensic, legal, and PR vendors.
- Work with Underwriting, Finance, IT, and Products teams while complying with relevant legal, state, and statutory requirements and obligations.
Requirements
- Proven experience handling complex claims, ideally in Cyber and technology
- A strong understanding of claims processes, reserving, coverage analysis and litigation management.
- Experience working with brokers, policyholders and external vendors, with a clear focus on delivering excellent customer service.
- The confidence to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
- A proactive, detail-oriented and commercially minded approach, with sound judgement and strong communication skills.
- Relevant claims licensing for Canada, or a willingness to complete any required licensing exams with CFC’s support.
Benefits
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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