Senior client support consultant helping CIBC, a relationship - oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
About the role
- Part-time Client Service Representative supporting CIBC, a relationship-oriented bank, with client accounts, transactions, and financial products. Connecting clients to appropriate banking specialists and promoting mobile banking solutions across Vancouver Island banking centres.
Responsibilities
- Help clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Connect clients with the right CIBC team members to help them reach their goals
- Listen to clients, ask questions, and resolve or escalate client issues appropriately
- Introduce clients to mobile banking applications and help them manage their banking needs
- Answer questions and assist with banking transactions
- Work in a fast-paced Banking Center as part of the Personal and Business Banking Team
- Work across multiple banking centres within a reasonable travel distance as needed
Requirements
- Flexible availability for banking centre hours, including evenings and weekends
- Flexibility to work at multiple banking centres within a reasonable travel distance
- Legally eligible to work at the specified location(s)
- Knowledge of financial services products
- Client issue resolution skills
- Client service and customer experience skills
- Digital literacy and familiarity with mobile banking applications
- Transaction services knowledge
- Standards compliance
- Empathy and interpersonal communication
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Purpose Day: a paid day off dedicated to growth and development
- Accessible candidate experience and accommodation support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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