Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
About the role
- Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Responsibilities
- Design, implement, and optimize Cisco technology solutions
- Translate complex requirements into technical architectures
- Partner with customers, sales teams, engineering groups, and internal and external partners
- Deploy Cisco services and maintain relationships with technical staff and management
- Lead delivery projects from start to finish
- Create design plans, automation scripts, and system-compatibility simulations
- Provide consulting recommendations for clients’ technology transitions
- Serve as the primary point of contact for technical resolution
- Share knowledge and mentor team members
- Standardize delivery methods to improve future practice-wide delivery
Requirements
- Bachelor’s degree in computer science or equivalent
- 5–8 years of relevant work experience
- Bilingual fluency in Canadian French and English
- Deep knowledge of routing protocols, including OSPF and BGP
- Knowledge of Cisco hardware, including Catalyst and ISR/ASR
- Knowledge of network virtualization
- Proficiency in Python, Ansible, and REST APIs
- Experience with SD-Access, security integration, and model-driven telemetry
- Strong communication skills
- Proven ability to manage ambiguous situations and build lasting customer relationships
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Cisco restricted stock units, subject to eligibility and continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco’s policies
- Performance-based incentive pay for employees on sales plans
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