Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Support Specialist helping British Columbia residents access residential energy-saving solutions. Handling participant inquiries, application reviews, and program administration remotely.
Responsibilities
- Deliver a residential energy affordability and greenhouse gas reduction program in British Columbia.
- Respond to inbound calls and emails from program participants, contractors, and other stakeholders.
- Provide accurate and helpful information about program requirements.
- Meet key performance indicators, including hold times and after-call wrap-up time.
- Support application reviews and other administrative tasks.
- Work directly with residents to understand their needs and help them find energy-saving solutions for their homes.
- Collaborate with the team and the public to reduce emissions.
Requirements
- 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required.
- Post-secondary education is preferred.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office applications.
- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
- Interest in sustainability, energy efficiency or building science
- Work regular full-time hours based on Pacific Standard Time.
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Benefits
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program
- Access to training opportunities to advance further in your career
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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