Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
About the role
- Bilingual Spanish-English agent supporting hotel guests with reservations for Cloud5 Communications’ hospitality clients. Handling bookings, upgrades, sales opportunities, and customer inquiries remotely.
Responsibilities
- Respond to guest inquiries via phone and email
- Assist customers with booking, modifying, and canceling hotel reservations
- Promote upgrades, offers, and services
- Accurately document customer information across multiple booking systems
- Follow established call flows and sales processes to meet performance metrics
- Identify sales opportunities, overcome objections, and close bookings
- Maintain up-to-date knowledge of client promotions and offerings
- Represent the client’s brand professionally
- Use soft phones, email, web browsers, and internal systems
- Complete assigned training and stay current on procedures and expectations
Requirements
- Strong written and verbal communication skills
- Customer-focused mindset with the ability to adapt service style as needed
- Sales-oriented approach with the ability to convert conversations into bookings (preferred)
- Fluency in English and Spanish
- Strong organizational, problem-solving, and multitasking abilities
- Ability to work in a fast-paced, metric-driven environment
- Team-oriented attitude with solid interpersonal skills
- Proficiency with basic computer applications and web-based systems such as Outlook and MS Suite
- High school diploma or equivalent
- Ability to pass a criminal record check
- Must be legally entitled to work in Canada (citizen or permanent resident)
- Dedicated, quiet, and private workspace with a door
- Ergonomic desk and chair
- High-speed internet hard-wired to a modem; no Wi-Fi or extenders
- Workspace setup and internet speed must pass compliance assessment
Benefits
- Shift premium for hours worked between 9 PM – 6 AM
- Referral bonus up to $500
- Performance-based bonuses (quality & sales)
- Medical & vision after 3 months
- Dental after 6 months
- RRSP & TFSA options after 6 months (Manulife)
- Company RRSP match (up to 3%) after 1 year
- Optional critical illness coverage
- Company-provided equipment
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