Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
About the role
- Customer Service Agent assisting hotel guests with reservations, modifications, cancellations, and upgrades. Supporting Cloud5 Communications’ hospitality contact-center services from a compliant home workspace.
Responsibilities
- Respond to guest inquiries via phone and email
- Assist customers with booking, modifying, and canceling hotel reservations
- Promote upgrades, offers, and services
- Document customer information across multiple booking systems
- Follow established call flows and sales processes to meet performance metrics
- Identify sales opportunities, overcome objections, and close bookings
- Maintain current knowledge of client promotions and offerings
- Represent the client’s brand professionally
- Use soft phones, email, web browsers, and internal systems
- Complete assigned training and stay current on procedures and expectations
- Perform other responsibilities assigned based on business needs
Requirements
- Strong written and verbal communication skills
- Customer-focused mindset with ability to adapt service style
- Sales-oriented approach with ability to convert conversations into bookings (preferred)
- Fluency in English; Spanish/English bilingual is an asset
- Strong organizational, problem-solving, and multitasking abilities
- Ability to work in a fast-paced, metric-driven environment
- Team-oriented attitude with solid interpersonal skills
- Proficiency with basic computer applications and web-based systems such as Outlook and MS Suite
- High school diploma or equivalent
- Ability to pass a criminal record check
- Must be legally entitled to work in Canada (citizen or permanent resident)
- Dedicated, quiet, private workspace with a door
- Ergonomic desk and chair
- High-speed internet hard-wired to a modem; no Wi-Fi or extenders
- Workspace setup and internet speed will be assessed for compliance
Benefits
- Work from home
- Company-provided equipment
- Training provided
- Ergonomic desk and chair requirement for home workspace
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