Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Part-time Office Administrator supporting Kii health’s healthcare services in Prince George. Coordinating referrals, appointments, records, reports, invoicing and office operations.
Responsibilities
- Provide general office administration, including filing, organizing, correspondence, answering phones and maintaining office supplies
- Monitor incoming referrals through web-based platforms and keep referral information complete and up to date
- Schedule appointments based on clinician availability, contract requirements and established timelines
- Communicate with referral sources, clients, clinicians, contractors and the corporate office
- Maintain accurate, organized and confidential client files and documentation
- Track referrals, appointments, service dates and contract requirements
- Prepare and submit reports through online portals within required timelines
- Review reports and documentation for completeness and accuracy
- Prepare documents, reports, spreadsheets and other materials
- Follow up on outstanding information, appointments, reports and administrative requirements
- Prepare invoices and assist with payment tracking and reconciliation
- Assist with payroll-related administrative tasks and month-end activities
- Respond to general inquiries and direct questions or concerns appropriately
- Provide professional and courteous customer service
- Maintain internal tracking documents and performance information
- Identify and resolve routine administrative issues and escalate matters when appropriate
- Maintain confidentiality and privacy when handling personal and healthcare information
- Provide administrative support and coverage to other offices or team members as required
- Perform other duties as assigned
Requirements
- Minimum 3 years of experience in a related administrative or office support role
- Proficiency with Microsoft Office, including Word, Excel and Outlook
- Strong computer skills and ability to learn and use web-based platforms
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to establish rapport and work effectively with others
- Excellent planning, organization and time-management skills
- Strong attention to detail and accuracy
- Ability to manage multiple priorities and meet established deadlines
- Ability to work independently with minimal supervision while contributing to a strong team environment
- Ability to maintain confidentiality when handling sensitive personal and healthcare information
- Final applicants must undergo a background check
Benefits
- Equal opportunity employer
- Accessible work environment and employment practices
- Accommodation during assessments, applications, interviews, and recruitment process
- Background check for final applicants
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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