Clinical Trial Assistant supporting MRI data, documentation, and site coordination for NeuroRx Research’s neurology clinical trials. Providing administrative and quality - control support to Project Managers.
About the role
- Clinical Operations Manager leading CMHA BC’s provincial mental health care network. Overseeing clinical services, operations, intake, EMR systems, privacy, and quality improvement.
Responsibilities
- Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network
- Supervise and provide collaborative leadership with psychiatrists, family physicians, and other mental health professionals
- Ensure clinical services meet professional, ethical, regulatory, evidence-informed, trauma-informed, and culturally safe standards
- Collaborate with the Medical Director on clinic policies and procedures
- Support case consultation, clinical decision-making, and interdisciplinary service planning
- Oversee daily clinic operations, scheduling, clinic flow, and appointment coordination
- Directly supervise the Administrative Support Coordinator, including workload, coaching, issue, and performance management
- Oversee intake, triage, waitlists, client allocation, navigation, referrals, and access to services
- Provide advocacy and navigation of community, health system, and internal resources
- Oversee EMR systems, clinical and administrative workflows, documentation, privacy, confidentiality, and client-record security
- Lead improvements to intake, scheduling, reporting, and data quality systems
- Develop, implement, and refine clinic policies, procedures, and operational guidelines
- Support program integration, referral pathways, service planning, expansion, and continuous quality improvement
- Manage future implementation of mental health supports aligned with the Mind and Mood service model
- Oversee clinical-service and operational-performance evaluation
- Prepare reports for leadership, funders, and internal stakeholders
- Support internal and external promotion and communication of clinic services
Requirements
- Master’s degree in a relevant clinical or health administration discipline
- Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities
- Experience supervising regulated health professionals
- Experience running a clinic or clinical program that provided direct care for community members seeking mental health support
- Strong understanding of mental health service delivery systems and interdisciplinary models of care
- Demonstrated ability in clinical leadership, operational oversight, and staff supervision
- Experience with intake systems, waitlist management, EMR platforms, and privacy legislation
- Strong financial acumen, communication, and interest holder engagement skills
- Ability to manage complexity, competing priorities, and evolving service demands
- Solid project management experience, including project planning, resource, and financial management
- Leadership skills to lead, motivate, resolve conflict, and lead a high-performing team in a unionized environment
- Flexibility to thrive amid changing conditions and competing deadlines
- Knowledge of systemic inequities related to gender, sex, race, Indigeneity, disability, substance use, and other aspects of identity
- Demonstrated experience communicating in a trauma-informed and culturally safe way
- Experience working alongside psychiatrists is an asset
Benefits
- Mostly remote work arrangement
- Full-time temporary employment
- Work hours from 8:30 am to 4:30 pm, Monday through Friday
- Some on-call may be required where clinic hours exceed the manager’s regular work schedule
- Salary within the Health Employers Association of BC compensation reference plan
- Personal experience with mental illness and/or addiction is an asset
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