Underwriting Assistant supporting commercial insurance policies, broker inquiries, endorsements, and underwriting transactions. Joining BrokerLink’s Canada - wide brokerage team with flexible work arrangements available.
CI
Bilingual Underwriting Operations Associate – 12 M Contract
Posted 19 hours ago
About the role
- Bilingual underwriting operations associate supporting CNA's commercial insurance underwriting, pricing, policy servicing, and renewals. Twelve-month contract based in Toronto, Montreal, Winnipeg, or Calgary.
Responsibilities
- Perform initial underwriting analysis and documentation, including summarizing insured operations and running initial pricing analysis
- Handle most endorsement referral requests without underwriting involvement, analyze and resolve referrals, make recommendations, and engage agencies for clarification or missing information
- Establish support needs for new and renewal policies and gather relevant account information to quote or issue policies
- Analyze account-specific information and summarize findings for Underwriter review
- Liaise between the field and processing centers to ensure timely account setup, clearing, rating, issuance, and renewal preparation
- Coordinate account processing and servicing
- Lead pre-renewal meetings and build renewal schedules of key activities
- Prepare and execute underwriting and pricing exhibits, including updated exposures, rating and pricing worksheets, and account information
- Manage account documentation and ensure file completeness and quality
- Communicate with external producers and customers as the first-line contact on account matters while identifying upsell or account-rounding opportunities
Requirements
- High school diploma, GED or equivalent experience
- Typically a minimum of three years of related work experience in an office environment
- Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation
- Strong time management, analytical and communications skills
- Demonstrated ability to work independently on multiple tasks
- Strong capability to advise and coach others
- Demonstrated customer service experience and ability to interact with a wide variety of people daily in person, via telephone and email
- Strong knowledge of Microsoft Office Suite and other enterprise business tools
- Responsible use of AI-enabled technologies such as Copilot or similar in accordance with company policies
- Bachelor's degree preferred
Benefits
- Eligibility for additional incentives
- Total Rewards program
- Equal employment opportunities
- Accommodation during the hiring process or upon hire
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