About the role

Senior Product Manager responsible for core retail platforms, integrations, and data governance at Sur La Table. Driving execution and improving operational efficiency in a remote setting.

Responsibilities

Drive execution against the product roadmap for core retail platforms, integrations, and data foundations; contribute to roadmap prioritization in partnership with the Director of Product.
Translate complex operational and business needs into scalable, reusable platform capabilities rather than bespoke solutions.
Lead product execution for OMS-adjacent capabilities including order lifecycle management, inventory visibility, fulfillment orchestration, routing, splits, cancellations, and returns.
Define and evolve integration patterns, APIs, and data contracts across OMS, POS, ERP, WMS, CEP, CDP, and analytics platforms.
Own requirements for eventing, instrumentation, and data quality standards; define and maintain the governance model for core data domains (customer, order, product, inventory).
Partner with Data and Analytics teams to enable reliable reporting, agent-enabled insights, self-serve analytics, and downstream activation for experimentation, measurement, and AI use cases.
Research, evaluate, and scorecard platform and vendor solutions with a critical eye on architecture, scalability, integration complexity, and total cost of ownership; provide feasibility analysis to inform build-vs-buy decisions.
Identify where AI or automation can reduce operational cost, improve data quality, or accelerate fulfillment outcomes. Evaluate solutions pragmatically and make the case for prioritizing them.

5+ years of enterprise commerce backbone experience working with order management, PIM/catalog, warehouse and fulfillment, store POS, replenishment, demand forecasting, or shipping/rate-shopping systems — with a clear understanding of how these systems interact and where the biggest leverage points are.
Data and process automation experience using analytics or predictive models (not just manual rules) to improve processes such as sourcing rules, allocation, picking/packing flows, replenishment, or returns.
Technical fluency: comfortable with SQL and data analysis; working knowledge of APIs, data modeling, and integration patterns; able to collaborate with engineers on event-driven architectures and microservices.
Systems thinking and cross-functional leadership: ability to synthesize complex operational processes into clear requirements and drive alignment across engineering, data, operations, and business teams. Experience defining OKRs and KPIs and using data to prioritize.
Strong business sense and comfort operating with ambiguity and incomplete information on a small team.

Competitive Benefits (US): Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.
Competitive Benefits (Canada): Paid time off policies, RRSP match, medical, dental, and vision coverage, a variety of supplemental benefit options, and employee discounts across our portfolio of brands.