Analyste de risques chez Promutuel Assurance, analysant et acceptant les demandes d’assurance des entreprises. Soutien technique aux agents et courtiers et contribution à la rentabilité.
About the role
- Risk Supervisor leading fraud, ACH, chargeback, and compliance monitoring for Constellation Payments’ Canadian payment processing operations. Supervising analysts, escalations, controls, reporting, and risk improvements.
Responsibilities
- Lead and oversee the daily activities of the Risk team, ensuring risk queues, investigations, alerts, reviews, and escalations are completed accurately and within established service levels
- Supervise merchant risk monitoring for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks
- Review and approve escalated investigations involving held transactions, large ticket activity, excessive refunds, duplicate transactions, excessive authorizations, excessive declines, ACH returns, suspicious merchant behavior, and emerging risk trends
- Manage team workload, priorities, queue assignments, and resource allocation
- Conduct quality assurance reviews of risk cases, documentation, merchant outreach, escalations, workflows, and monitoring activities
- Provide coaching, mentoring, training, and performance feedback to Risk Analysts
- Oversee bank account change controls, including validations, approvals, quality reviews, system updates, and post-change monitoring
- Ensure ongoing merchant monitoring programs are implemented and performed on a regular cadence
- Support enhanced due diligence for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and other restricted categories
- Oversee chargeback, ACH, and NACHA monitoring programs, including threshold monitoring, return rate reviews, recurring payment analysis, remediation, and risk trend management
- Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalation decisions, and account actions
- Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation are completed accurately and on schedule
- Prepare and deliver recurring risk reporting, KPI dashboards, operational updates, portfolio analysis, escalation summaries, and trend reporting for leadership
- Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities; implement corrective actions and monitor effectiveness
- Partner with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and external partners to resolve complex issues and improve workflows
- Support audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations
- Assist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic operational initiatives
- Adapt risk controls, processes, priorities, and team responsibilities as business needs evolve
- Take ownership of leadership initiatives, special projects, and additional responsibilities assigned by management
Requirements
- 5+ years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields
- 1–3 years of leadership, team lead, supervisory, or management experience
- Required to travel up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business-related activities
- Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management
- Demonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance
- Strong analytical and decision-making skills with the ability to assess complex risk scenarios and provide clear recommendations
- Experience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting
- Excellent communication, coaching, and stakeholder management skills
- Experience managing multiple projects, investigations, escalations, and competing priorities simultaneously
- Strong attention to detail and ability to maintain high-quality standards across team output
- Ability to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners
- Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices
- Preferred: experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations
- Preferred: experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams
- Preferred: familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms
- Preferred: experience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics
- Preferred: experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives
- Preferred: knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements
- Preferred: experience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows
- Preferred: experience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules
- Preferred: experience with risky business verticals and building monitoring around them
Benefits
- Regular worker type
- Full-time employment
- Scheduled hours: 37.5 hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IA
IT advisor orchestrating governance, roadmaps, and transformation priorities for iA Financial Group, a Canadian insurance, savings, and wealth management company. Supporting executive decisions and cross - functional technology execution.
Operational Risk Manager building zerohash’s operational risk framework for crypto and stablecoin infrastructure. Leading RCSA, FAIR scenario analysis, loss events, and technology incident oversight.
Supplier Risk and Resiliency Analyst II mapping supply - chain data and modeling disruption impacts. Supporting Zebra Technologies’ manufacturing operations with dashboards and mitigation strategies.
Audit and Risk Manager overseeing SOX, SOC 1, controls, and risk programs for Sun Life Health’s Canadian group benefits and health solutions business. Leading finance associates and audit stakeholders.
Access governance specialist securing identity and access management compliance at Sun Life, a financial services company. Executing access reviews, audits, reporting, and security controls across hybrid teams.
EC
Conseiller en gouvernance des fournisseurs chez EDC, société d’État canadienne aidant les entreprises à réussir à l’étranger. Gestion des risques liés aux tiers, contrôles, évaluations et rapports de gouvernance.
Risk Coordinator supporting Aritzia’s Enterprise Risk Management team. Safeguarding people, information, merchandise, and physical assets across Support Offices.
Operational risk advisor at Desjardins managing fraud prevention, compliance, and internal controls. Developing risk solutions, action plans, and recommendations for organizational stakeholders.
Operational Risk Consultant supporting Sun Life’s Canadian financial - services distribution portfolio. Assessing controls, regulatory requirements, risk issues and leadership reporting.