About the role

Training Development Specialist creating eLearning, video training, and LMS programs for CSN Collision, a Canadian collision-repair leader. Supporting licensees and staff through measurable learning initiatives.

Responsibilities

Support planning and coordination of training and development for CSN Licensees and CSN Corporate Staff
Assist with the Training and Development Plan to help corporate staff and CSN Centres grow and perform
Build eLearning modules end-to-end in Articulate Rise or comparable tools, including planning, scripting, design, and publishing
Monitor learning experience quality, usability, understanding, and participant engagement
Assess learning delivery methods including e-learning, remote learning, train-the-trainer, and web-based learning
Identify learner challenges and change management barriers and recommend strategies
Design and implement methods to measure program effectiveness
Participate in training needs assessments with internal and external stakeholders
Build relationships with internal stakeholders and industry training providers
Administer the LMS, including course builds and versioning, enrolment rules and automation, user provisioning, troubleshooting, and HRIS integration touchpoints
Track planned program costs and gather information demonstrating training program value
Share best practices in training design, delivery, innovation, and change management

A university designation or an equivalent combination of education and experience
3–5 years in instructional design, eLearning development or learning technology
Hands-on authoring experience with Articulate Rise and/or Storyline
Experience with video tools such as Synthesia, Camtasia, Vyond, or equivalent
LMS administration experience with Absorb, Docebo, Cornerstone, or similar, including configuring courses, enrolments, automation, and reporting
Experience developing or administering regulated/compliance training is considered an asset
Bilingual in English and French considered an asset
Strong attention to detail
Excellent written and verbal communication skills
Required travel expectation up to 15%, which may require overnight stays
Valid driver's license and good standing
Ability to work in a fast-paced and complex environment involving urgent timelines, competing priorities, negotiations, and numerous stakeholders