Partner Manager making Customer.io’s messaging and engagement platform native to AI builder ecosystems. Owning marketplace partnerships, commercial terms, and shipped integrations.
Responsibilities
Optimize existing Claude and ChatGPT integrations, including MCP discoverability and GEO
Identify and prioritize AI builder platforms worth partnering with
Work with Engineering, Design, and Product to assess technical feasibility and distribution potential
Own partner relationships from outbound through negotiation, ongoing management, signed agreement, and shipped integration
Negotiate revenue share, co-marketing, and marketplace listing terms
Translate marketplace technical requirements into specifications and work with engineering to scope and ship integrations
Get Customer.io listed, verified, and featured in partner marketplaces or directories
Track installs, activations, and marketplace-sourced pipeline
Report on partnership performance and recommend renegotiation or deprioritization
Build repeatable partnership evaluation and onboarding processes
Requirements
5-7 years in business development, partnerships, or platform/ecosystem roles, ideally with a developer tools, API-first, or marketplace-driven product
Track record of getting a product listed and adopted inside another platform's ecosystem, such as app stores, marketplaces, or integration directories
Ability to read API and webhook documentation
Understanding of OAuth and auth scopes
Comfort discussing CLI tooling and scoping work with engineers
Experience structuring revenue share, co-marketing, and referral agreements
Understanding of self-serve, product-led growth motions
Based in North America
Excellent cross-functional operating skills
Final candidates must complete a background check and employment verifications
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
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