Personal Lines Digital Service Advisor supporting clients in assessing and fulfilling their insurance needs. Remote role based in Ontario with a focus on personal insurance products and services.
Responsibilities
Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service
Build and maintain strong client relationships through proactive contact via email and phone
Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products
Support clients in the claims process
Manage and review policy renewals in a timely basis in order to maintain high levels of client retention
Collaborate with co-workers and managers to develop positive and effective office procedures
Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients
Requirements
RIBO license mandatory
Minimum 2-year brokerage based personal insurance experience
Post-secondary diploma or degree would be considered an asset
Strong knowledge of personal lines insurance products and coverages
Commitment to professional development including obtaining CAIB or CIP designation
Ability to work on a rotating schedule – no weekends
Benefits
An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Autonomy to drive your own success
Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
A total rewards program that takes care of your financial, physical, and mental health
Flexible paid Values Days to celebrate days important to you
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
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