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customer-retention-specialist

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, workforce management, HR, benefits, and talent-management tools as a unified SaaS solution for employers. It is sold as a B2B enterprise platform to help organizations manage payroll, time and attendance, scheduling, benefits, recruiting, and talent development in a single system.

• Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures
• Work collaboratively to deliver alternatives while upholding brand integrity
• Lead de-escalation during emotionally heightened conversations
• Perform revenue retention tasks for denied product requests
• Ensure all booking retention activities comply with company policies
• Cross-sell and upsell across TTC Touring Brands
• Provide tailored rebooking solutions and follow up on all impacted bookings
• Review, calculate, and report company costs related to saved and lost bookings
• Maintain strong customer and trade partner relationships
• Increase customer lifetime value through proactive retention strategies

Customer Retention Specialist

Customer Retention Specialist at The Travel Corporation handling guest bookings, cancellations, and providing empathetic support. Collaborating with trade partners to deliver retention strategies and promote customer loyalty.

Dayforce

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Customer Retention Specialist

Dayforce