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customer-retention-specialist

Dayforce is a cloud-based human capital management (HCM) platform developed by Ceridian. It provides integrated payroll, workforce management (time and attendance, scheduling), HR, benefits administration, talent management, and analytics in a single SaaS application aimed at enterprise and mid-market employers. Dayforce is sold as a B2B software service to organizations looking to manage employees, payroll, compliance, and workforce processes in one unified system.

• Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures
• Work collaboratively to deliver alternatives while upholding brand integrity, cost-control strategies and sales focused resolutions
• Lead de-escalation during emotionally heightened conversations, helping customers feel heard, supported, and reassured
• Perform revenue retention tasks for denied product requests, duplicate bookings, and waitlist movements, preventing unnecessary revenue loss
• Cross-sell and upsell across TTC Touring Brands to save affected bookings and retain customer loyalty
• Provide tailored rebooking solutions
• Guide customers through complex changes and deliver a seamless support experience

Customer Retention Specialist

Customer Retention Specialist working with The Travel Corporation to enhance guest loyalty and satisfaction. Managing bookings and promoting cross-brand opportunities for an exceptional customer experience.

Dayforce

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Customer Retention Specialist

Dayforce