Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.
About the role
- Bilingual Automotive Sales Software Trainer delivering expert training on PBS Dealer Management Software. Role involves traveling across Canada and USA for customer implementations.
Responsibilities
- Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions -focused relationships to ensure customer needs are met or exceeded
- Independently manage and deliver all assigned training sessions within primary silo
- Become an independent install resource
- Develop a thorough understanding of PBS software and related training processes
- Respond promptly to internal and external training requests
- Gain proficiency in data entry and other key operational tasks
- Stay up-to-date and understand process documentation as departmental processes evolve
- Share knowledge across silos and contribute to team learning and development
- Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
- Support a collaborative and positive team environment
- Perform other duties and responsibilities as assigned
Requirements
- 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Sales operations
- Fluent in French and English (speaking, reading, writing)
- Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
- Ability to travel within Canada and the USA up to 2 weeks per month; valid passport/visa (or the capacity to obtain it) and full drivers' license are required
- Excellent communication skills, including presentation and public speaking
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High school diploma
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S.A, and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance based incentives
- Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts - Exclusive savings with partners such as GM, Dell, and more
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