About the role

DTO Bilingual Trainer facilitating effective training for PBS Dealer Management Software. Delivering virtual sessions and supporting remote and onsite training in North America.

Responsibilities

Learn and gain a deep understanding of PBS software, as well as the training processes
Demonstrate strong data entry skills and perform related operational tasks
Independently deliver and coordinate all training sessions associated with your primary department
Become an autonomous, independent resource for software installations
Show the ability to prioritize tasks without team lead intervention
Handle department-assigned tickets in a timely manner
Provide excellent customer service by navigating the PBS Dealer Management System (DMS) effectively and presenting it clearly, while maintaining solution-focused positive relationships to meet or exceed customer expectations
Respond promptly to training requests from colleagues or clients
Document requests or issues as tickets and escalate them to responsible teams when necessary
Stay up to date with and maintain a strong understanding of process documentation, especially as procedures evolve within the department
Share knowledge with other teams to promote collective learning and skill development
Take initiative to deepen product knowledge and participate in cross-training when possible
Contribute to maintaining a collaborative, positive work environment focused on mutual support
Perform any other duties or responsibilities assigned as part of the role

Fluent in French and English (speaking, reading and writing)
1–2 years of automotive dealership experience, specifically in sales
Strong computer skills required, including proficiency with Microsoft Office (Outlook, Word, Excel). Ability to learn quickly and adapt to new software tools is essential
Ability to travel within Canada and the United States up to two weeks per month; valid passport, U.S. visa (if applicable), and a valid, unrestricted driver’s license required
Excellent communication skills, including comfort presenting and public speaking
Familiarity with PBS software (major asset)
Experience delivering in-person and virtual training (major asset)
Strong problem-solving and troubleshooting skills
Effective time management and organizational skills
Ability to manage multiple tasks and priorities simultaneously
Exceptional documentation management skills
High school diploma

Professional development – Ongoing training, certifications, and growth opportunities
Travel opportunities – Explore Canada, the United States, and the Caribbean
Comprehensive benefits – Medical and dental coverage
Paid time off – Vacation, personal days, and paid holidays
Inclusive culture – A collaborative, supportive team environment where your voice matters
Employee recognition – Regular appreciation programs and performance incentives
Competitive pay – In addition to a base salary, we offer product certification bonuses of up to $4,800 per year, a strong referral bonus, and more
Employee discounts – GM, Dell, GoodLife, etc.