Director leading complex government SaaS implementation engagements for Clariti, which empowers governments to deliver exceptional citizen experiences. Advising executives, improving delivery frameworks, and mentoring professional - services talent.
About the role
- Director building ICUC’s AI and automation product strategy. Improving social media service delivery across community management, insights, monitoring, and listening.
Responsibilities
- Own ICUC's automation and AI strategy as it applies to products and service delivery
- Evaluate, pilot, and select tools and technologies for community management, strategy, insights, monitoring, and social listening
- Define a standardized, scalable automation blueprint for ICUC's service offerings
- Build reporting infrastructure to measure efficiency gains, quality, and margin
- Treat automation and AI capability as a product to be designed, tested, and iterated
- Partner with Operations, Product Marketing, and Growth on go-to-market positioning and messaging
- Collaborate with Marketing on brand and content strategy
- Drive adoption of new tools and workflows across delivery, operations, and client success teams
- Represent automation and AI strategy at the leadership table
- Build a company-wide narrative for "AI-enabled, human-powered"
- Mentor and influence teams to build automation literacy and confidence
Requirements
- Proven experience building or scaling a product, automation, or AI/technology strategy function, ideally within a services, agency, or martech environment
- Track record of taking automation or AI capability from concept to measurable operational impact
- Strong cross-functional collaboration skills
- Familiarity with social media, community management, or social listening platforms is a strong asset
- Experience navigating reporting and data limitations of enterprise martech platforms and building workarounds or systems to close those gaps
- Product-innovation mindset
- Ability to operate as a founding leader in a new function and build structure and process independently
Benefits
- Medical benefits
- Dental benefits
- RRSP
- Paid time off
- Other benefits available to permanent employees
- Accessibility accommodations throughout the recruitment process
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Degree requirement
No Education Requirement
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