Account Manager, Commercial Market

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About the role

  • Desjardins Account Manager developing and selling financial solutions to small commercial organizations. Managing client relationships, credit risk, portfolio profitability and business growth.

Responsibilities

  • Initiate, develop and maintain personalized business relationships with current and potential clients to promote and sell Desjardins products and services
  • Serve as a key intermediary between the business centre and members and clients
  • Ensure proper usage and updating of, as well as satisfaction with, products and services offered
  • Analyze sources of dissatisfaction and recommend potential solutions
  • Identify and analyze member and client needs, develop personalized solutions and prepare integrated service offerings
  • Negotiate applicable conditions with members and clients
  • Recommend strategies and solutions to achieve business centre objectives, including increased business volume, sound risk management, portfolio profitability and stronger business relationships
  • Use intelligence to identify business development opportunities that increase the competitiveness of products and services
  • Execute promotional activities as part of the centre's business operations
  • Participate in targeted public relations activities and actively participate in the business community
  • Address client and member needs, seize business opportunities and refer them to the appropriate person when needed
  • Adhere to all applicable policies, practices, standards and laws governing the distribution of financial products and services
  • Provide sound and prudent risk management for all portfolios under responsibility

Requirements

  • Bachelor's degree in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Knowledge of the latest financial, economic, policy and legislative developments
  • Ability to perform analyses of the market and the business centre external environment
  • Ability to perform financial analysis
  • Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets
  • Knowledge of loan and guarantee contracts
  • Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
  • Knowledge of financing and credit management practices related to businesses
  • Knowledge of policies, legislation and standards governing the products and services offered by the business centre
  • Knowledge of business credit authorization, monitoring, collection and recovery practices
  • Knowledge of the Desjardins business processes
  • Understanding of the referral process
  • Familiarity with government business assistance programs
  • Networking skills
  • Strong sales skills
  • Knowledge of service standards
  • Understanding of cooperative and cooperative network values, rules and operations
  • Must be fluent in English

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridSaint GeorgesCanada

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